Okta12.05.2026

Technical Account Manager

Bengaluru

Обязанности

01Serve as a trusted Identity Coach, guiding customers to achieve their objectives through timely technical guidance, advice, enablement, and best practice sharing
02Learn our customers’ business, gaining insights into their strategies, goals, and challenges - through the lens of identity
03Build and nurture long-term relationships with stakeholder personas from developers, engineering leads, app builders, and product owners, through to C-level exec, evolving customers into Auth0 champions
04Conduct quarterly customer meetings with executives to recap past value, show progress on current initiatives and future state or roadmap items
05Conduct ad hoc customer meetings with technical practitioners on identity solutions, technical guidance and best practices
06Monitor customer health, satisfaction, and engagement, proactively addressing risks and escalations
07Collaborate with stakeholders to develop strategies to increase customer adoption, and uncover growth opportunities that will solidify Auth0 for the entirety of customer identity
08Analyze trends, identify areas for improvement, and take action to optimize customer outcomes
09Act as a product evangelist, educating customers on new features and alignment of roadmaps to enhance their experience
10Represent the voice of the customer, ensuring their needs and feedback shape the company’s approach

013+ years of total experience in information technology, with a Bachelor’s degree; or an advanced degree without experience; or equivalent experience.
02Technologies and protocols to support authentication and authorization (OAuth, OpenID Connect, and SAML 2.0)
03Consuming APIs and HTTP request methods
04High-level understanding of custom consumer and SaaS apps both web and native
05Passion for learning cybersecurity principles for IT and consumer applications
06Experience with SaaS/PaaS/cloud-based services, driving their adoption, integration, and ongoing use
07Basic knowledge of software development lifecycle, interest in programming languages, and application builder practices
08A customer-first mindset with the energy and problem-solving skills to address technical challenges and achieve customers' business and technical objectives
09Ability to manage multiple projects simultaneously, perform customer research, generate reports, and analyze data.
10Strong presentation and whiteboarding/diagram skills
11Excellent communication skills with the ability to set expectations, and communicate goals and objectives with customers at various levels, from a developer to C-level exec
12Ability to influence customer behaviour & health metrics across a portfolio of customers
13Ability to work US Time Zone (CST)