Okta03.04.2026
Sr. Technical Account Manager, Okta Strategic Customers
Toronto
Обязанности
- 01Build deep, long-lasting relationships with customers as their go-to technical advisor
- 02Earn Okta trusted advisor status with customer identity owners and technical leadership
- 03Possess and masterfully apply comprehensive technical expertise to solve complex problems
- 04Design sophisticated solutions and influence customer strategies
- 05Collaborate with customers to design identity strategies aligned with their business objectives
- 06Leverage tailored technical plans for success with a portfolio of customers of increasing size and complexity
- 07Help find ways to build upon and expand customers' adoption of the Okta footprint through additional use cases and increasing security posture
- 08Use knowledge of how Okta's product differentiators lead to positive outcomes for customers
- 09Demonstrate advanced problem-solving skills, capable of dissecting complex, multi-faceted problems and orchestrating effective solutions
- 10Proactively identify risks and create mitigation plans, establishing actions, ownership, and driving resolutions
- 11Handle most customer technical escalations independently or collaboratively with the Customer Success Manager (CSM)
- 12Manage competing priorities with little impact on delivery, ensuring follow through on all activity
- 13Demonstrate a strong ability to represent and advocate for the customer with cross-functional teams
- 14Facilitate difficult discussions with senior stakeholders
- 15Serve as a thought leader, providing best practices, workshops, and training
- 16Generate specific vertical/use case insights and thought leadership, demonstrating an advanced level of Okta platform and identity domain knowledge
- 17Generate higher value for customers and deeper TAM engagement through repeatable asset and strategy creation for the team
- 18Mentor peers and colleagues, upskilling capability with a focus on technical development
- 19Contribute to the development of adoption and retention strategies, sharing knowledge of customer patterns, and leading execution
- 20Lead project tasks or initiatives aimed at improvement of TAM processes and knowledge
Требования
- 018+ years of related experience in a professional role, or equivalent experience (e.g., 6+ years with a Master’s degree)
- 023+ years of experience as a Technical Account Manager (TAM) or a comparable role such as Technical Consultant, Product Management, or Solution Architect
- 033+ years in identity and access management, including SSO, MFA, lifecycle management, or security best practices
- 04BA/BS/MS in Computer Science, Information Technology or related discipline, or equivalent work experience required
- 05Okta Certified, CISSP, or equivalent