Okta28.03.2026
Specialist, Technical Account Manager - Federal
Washington
Обязанности
- 01Build deep, long-lasting relationships with strategic customers as their go-to technical advisor
- 02Provide expert guidance on implementing and optimizing Okta’s Workforce Identity and Customer Identity (CIAM) solutions
- 03Collaborate with customers to design identity strategies aligned with their business objectives
- 04Earn customer trust by understanding their goals and use cases, and recommend best practices relating to process changes, product adoption, configuration and additional features to meet requirements
- 05Maintain focus on increasing subscription adoption, customer satisfaction and retention
- 06Partner with Okta’s account teams and Customer Success Managers to develop and execute strategic success plans
- 07Resolve technical challenges by coordinating with internal teams, including support and engineering
- 08Proactively share product insights and deliver enablement sessions to drive adoption and technical success
- 09Serve as a thought leader, providing best practices, workshops, and training
Требования
- 012+ years’ experience working with Public Sector (Federal) customers in a SaaS organization
- 022+ years of experience as a Technical Account Manager (TAM) or comparable role such as Technical Consultant, Product Management, Solution Architect, or similar role
- 032+ years in identity and access management, including SSO, MFA, lifecycle management, or security best practices
- 044+ years of experience in information technology, cloud platforms or software industry, preferably in a fast-paced environment
- 05Solid understanding of one or more of the following: SAML 2.0, WS-Federation, OAuth, OpenID Connect, legacy applications in hybrid IT environments, enterprise applications, SaaS deployment (Salesforce, Box, Office 365, Workday), lifecycle management scenarios (SCIM, HR-driven provisioning, MSFT integrations), security and performance monitoring
- 06Strong problem-solving skills and ability to manage escalations effectively
- 07Proven ability to collaborate cross-functionally and drive customer-focused outcomes
- 08Excellent communication skills, capable of translating complex technical topics into actionable insights
- 09Ability to set expectations and communicate goals with customers at various levels, up to CxO
- 10Ability to track and influence customer behavior and health metrics across a portfolio of accounts
- 11U.S. Citizenship required
- 12Must reside within 50 miles of Okta Washington, DC office
- 13Education: BA/BS/MS in Computer Science, Information Technology or related discipline or equivalent work experience
- 14Relevant certifications (e.g., Okta Certified, CISSP) are a plus
Условия
- 01Position requires U.S. Citizenship and ability to access federal environments
- 02Must reside within 50 miles of Okta Washington, DC office
- 03Hybrid work model (location: Washington D.C., Eastern time zone)
- 04Some travel required
- 05Annual On Target Compensation (OTE) range varies by location (base salary + incentive compensation)