Ramp18.05.2026
Mid Market Customer Activation Manager | Bill Pay Specialist
Полная занятостьУдалёнка
Обязанности
- 01Become an expert in Ramp's Bill Pay and Procurement capabilities, including integrations, vendor onboarding, approval routing, purchase requests, invoice processing, and policy configuration
- 02Own a book of ~100 Mid-Market expansion opportunities and ensure customers are fully onboarded within 90 days and approximately five calls, with clear objectives, timelines, and action items throughout
- 03Work with customers to deeply understand their current AP and procurement workflows, pain points, and business priorities, tailoring your communication to the audience and connecting Ramp's value to what matters most to them
- 04Develop account strategies to drive product and spend adoption with limited guidance, building relationships across multiple contacts within each account and maintaining thorough SFDC notes
- 05Identify workarounds and resolve blockers independently to keep implementations on track, partnering with Product and Engineering to share targeted feedback and propose solutions
- 06Provide constructive feedback to peers, serve as an onboarding resource for new hires, and identify opportunities to improve team processes and tooling
- 07Use AI tools to streamline workflows, invest in your own development, and bring structured agendas to your 1:1s
Требования
- 01Minimum 5 years of experience in customer success, account management, implementations, technical consulting, or product operations in a B2B organization
- 02Bill Pay / AP and/or Accounting implementation experience
- 03Experience with Accounting Systems (e.g., NetSuite, QuickBooks, Xero, Sage, ERP/AP modules)
- 04Experience collaborating with Product and Engineering partners to share feedback, troubleshoot issues, and design workarounds
- 05Strong desire to become a product expert; understanding not just how Ramp works, but why it was built the way it was, and communicating that effectively
- 06Curiosity and a hunger to learn, problem-solve, and troubleshoot complex issues
- 07Proven track record of exceeding quota or outperforming key metrics
- 08Ability to anticipate customer needs and position product solutions effectively
- 09Comfort using AI tools to streamline workflows and increase efficiency
- 10High adaptability and comfort in a fast-moving environment
Условия
- 01Flexible PTO
- 02Unlimited AI token usage
- 03Centralized home-office equipment ordering
- 04Health and wellness stipend
- 05Budget for intra-office travel
- 06Weekly coffee stipend
- 07100% medical, dental & vision insurance coverage for you, with partial coverage for dependents (USA)
- 08One Medical annual membership (USA)
- 09401(k), including employer match on contributions made while employed by Ramp (USA)
- 10Fertility HRA (up to $10,000 per year) (USA)
- 11Parental leave: up to 16 weeks (80 days) at 100% pay (USA)
- 12Pet insurance (USA)
- 13In-office perks: lunch, snacks, drinks, and more (USA)
- 14Relocation support to NYC or SF (as needed) (USA)
- 15Group medical, dental, and vision coverage through Sun Life (Canada)
- 16Life, AD&D, and disability coverage (Canada)
- 17Fertility drug coverage (up to $4,000 lifetime) (Canada)
- 18Group Retirement Plan with employer match (RRSP + DPSP) (Canada)
- 19Parental leave: up to 16 weeks (80 days) at 100% pay, with additional time available at reduced pay (Canada)
- 20Employee Assistance Program and virtual care through Lumino Health (Canada)
- 21Private medical insurance through Freedom Elite (UK)
- 22Virtual GP and at-home care via eMed x Livi (UK)
- 23Workplace pension through Penfold, with salary sacrifice option (UK)
- 24Parental leave: up to 16 weeks (80 days) at 100% pay, with additional time available at reduced pay (UK)