Ramp13.04.2026
Head of Enterprise & Strategic Activations (Customer Success)
Полная занятостьУдалёнка
Обязанности
- 01Own the end-to-end customer success strategy for Ramp’s Enterprise and Strategic segments, setting the vision for how we activate, retain, and expand our largest accounts
- 02Build, lead, and develop a high-performing team of Enterprise CSMs, establishing a culture of accountability, intellectual curiosity, and customer obsession
- 03Define and drive the key metrics for the segment: spend activation rate, product adoption rate, time-to-value, net revenue retention, and customer health scores
- 04Serve as the executive sponsor and escalation point for Ramp’s most complex and highest-value customer relationships
- 05Design and lead change management frameworks tailored to large multinational corporations undergoing financial operations transformation
- 06Partner with enterprise customers’ executive stakeholders (CFOs, VPs of Finance, Procurement leaders) to build adoption roadmaps
- 07Develop playbooks for navigating enterprise activation challenges: multi-stakeholder alignment, global rollout sequencing, compliance requirements, and legacy system migration
- 08Build AI-augmented workflows across the enterprise CS motion: AI-driven health scoring, predictive analytics, automated communication, and just-in-time product enablement
- 09Develop a clear framework for AI’s role in customer success: handling, assisting, or deferring to human CSMs
- 10Champion AI fluency across the team and maintain a point of view on how AI reshapes customer success
- 11Partner with Product and Engineering to build feedback loops translating enterprise customer insights into platform improvements
- 12Collaborate closely with Enterprise Sales, Solutions Engineering, and Partnerships for seamless handoffs and unified customer experience
- 13Influence Product roadmap by synthesizing enterprise customer needs, competitive intelligence, and market trends
- 14Build and maintain executive-level relationships across the customer portfolio, positioning Ramp as a strategic partner
Требования
- 0110+ years of experience in Customer Success, Account Management, or Post-Sales leadership
- 02At least 5 years in a senior leadership role managing enterprise or strategic accounts
- 03Proven experience leading change management and digital transformation initiatives within large multinational corporations
- 04Deep fluency in AI-augmented workflows and clear point of view on AI’s role in customer experience
- 05Experience navigating global rollouts, multi-entity structures, and organizational complexity
- 06Strong track record in driving spend adoption, product penetration, and time-to-value for enterprise accounts
- 07Ability to partner with executive stakeholders (CFOs, VPs of Finance, Procurement leaders)
- 08Experience in building and scaling high-performing customer success teams
- 09Data-driven decision-making and proficiency in key metrics (activation rate, NRR, health scores)
- 10Cross-functional leadership and influence across Sales, Product, and Engineering teams
Условия
- 01Senior leadership role with high impact on Ramp’s largest and most complex accounts
- 02Opportunity to build and lead a high-performing Enterprise CS team
- 03Work with cutting-edge AI tools and workflows in customer success
- 04Collaboration with executive stakeholders in Fortune 500 and multinational corporations
- 05Role involves strategic influence on Ramp’s Product roadmap and platform evolution