Ramp06.03.2026
Customer Activation Manager, Commercial
Полная занятостьУдалёнка
Обязанности
- 01Ensure fast, thorough, and complete onboarding of new Ramp customers by partnering with Commercial Account Managers to educate new customers on Ramp’s functionality and best practices
- 02Work with new customers to deeply understand their current work flow, pain points, and obstacles to full rollout
- 03Drive revenue for Ramp by ensuring there are no unnecessary delays in the implementation process and continuing to sell the customer on why implementing Ramp is a high-value initiative
- 04Become an expert in the full range of integration and configuration options for Ramp’s suite of products
- 05Partner closely with the product team to ensure customer feedback is reviewed and prioritized
- 06Balance and own multiple priorities and tasks supporting implementation, follow-up, and proactive outreach
- 07Participate in hiring decisions, including interviewing, selection, and onboarding of new team members
- 08Develop and maintain policies, procedures, and best practices for implementation processes and customer onboarding workflows
Требования
- 01Minimum 3 years of experience in customer success, account management, or product operations experience in a B2B organization
- 02Exceptional project management and time management skills
- 03Excellent verbal and written communication skills
- 04Desire to learn product inside out and understand why Ramp was built the way it was and know how to communicate this effectively
- 05Proven track record of exceeding quota and/or outperforming key target metrics
- 06Ability to anticipate customers’ needs and position product solutions accordingly
- 07High adaptability and ability to thrive in a fast paced environment
Условия
- 01Flexible PTO
- 02Unlimited AI token usage
- 03Centralized home-office equipment ordering
- 04Health and wellness stipend
- 05Budget for intra-office travel
- 06Weekly coffee stipend
- 07100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
- 08One Medical annual membership
- 09401(k), including employer match on contributions made while employed by Ramp
- 10Fertility HRA (up to $10,000 per year)
- 11Parental leave: up to 16 weeks (80 days) at 100% pay
- 12Pet insurance
- 13In-office perks: lunch, snacks, drinks, and more
- 14Relocation support to NYC or SF (as needed)