Ramp14.05.2026
Product Manager | Agentic CX
Полная занятостьУдалёнка
Обязанности
- 01Build and ship AI agents and platforms that make Ramp’s customer experience motions faster, higher quality, and more reliable
- 02Own the development and deployment of internal AI products, agents, and automations
- 03Ensure Ramp’s CX team is adopting AI-powered workflows at the fastest rate in the industry and that the customer-facing AI CX motion improves every day or week
- 04Keep the customer at the center of our AI building efforts
- 05Define the standards of quality and accuracy and how AI agents and human operators should divide and conquer to ensure every customer feels supported and empowered through our CX motions
- 06Define the future of AI-powered operations and roles in the CX context
- 07Ensure our operations teams and operations leaders are enabled to not only leverage the internal AI stack but also become active participants in shipping and improving those systems
- 08Own evaluation and iteration
- 09Define frameworks to measure AI agent and tool performance
- 10Build dashboards, eval systems, QA checks, and feedback systems that keep internal and external AI products improving continuously
- 11Tackle foundational AI infrastructure challenges
- 12Partner with engineering on AI data reliability, managing shared AI skills at scale, and solving the hard operational and technical problems underneath a truly AI-powered company
- 13Tell the story externally
- 14Help package and communicate Ramp's AI CX journey through customer pitches, conferences, and content, finding ways to deliver the benefits of what we've built to our customers and the broader market
Требования
- 015+ years in product management, applied AI, product operations, or a hybrid builder role where you shipped AI-powered products or systems at scale
- 02Deep hands-on experience building with AI: you've prototyped, shipped, and iterated on AI tools, agents, or workflows, not just managed roadmaps about them
- 03Technical fluency with modern AI coding harnesses (Cursor, Claude Code, Codex)
- 04Working knowledge of core LLM concepts and systems (prompting, fine-tuning, embeddings, retrieval, evaluation) and the judgment to translate these into reliable, user-facing products
- 05Operational empathy: you can partner with sales, CX, finance, risk, and other business teams to deeply understand their challenges and deliver rapid AI-powered solutions
- 06Customer obsession - demonstrated ability to keep the customer (internal or external) front and center when building technical systems
- 07Strong communicator who can write crisp docs, run engaging internal training, and translate between deeply technical and non-technical audiences
- 08Fluency in data and AI evals: you know when to trust numbers and when to lean on principles
- 09Self-starter with high ownership, comfortable with autonomy and ambiguity