Veeva Systems09/14/2023
Эксперт по продукту - Health Data
Salary not specified
MARKET
13,317 ₽median for this role
Tech Lead / Team Lead · 163 jobs with disclosed pay
5,250half of the offers: 9,792–17,8581.2 млн
The employer didn't disclose pay — compare with the market yourself.
Full-TimeMassachusetts - Boston
Responsibilities
- 01Independently lead customer engagements as a primary contact from “contracting” onward
- 02Understand the customer, their strategic objectives, and challenges related to their day-to-day data operations/analytics workflows and the use of the Compass suite of products to ensure customer success
- 03Keep all customer information including account details, interaction histories, meeting notes, action items, and account health data meticulously updated in Veeva Vault
- 04Provide guidance to customers on best practices for Compass access and use
- 05Act as the primary liaison between the customer and various Veeva teams (Account Partners, Business Consulting, Strategy, Product) to address customer needs and ensure a seamless experience
- 06Communicate effectively about product release information and roadmaps, translating complex technical information into clear, understandable insights for diverse customer audiences. This includes delivering product updates, demonstrating new features, and articulating the value proposition of Compass
- 07Collect, analyze, and share customer feedback and product gaps, and provide these insights as an input to Product for release planning and roadmap direction
- 08Create various collateral for external use, including user guides, training presentations, feature brief summaries, etc.
- 09Collaborate with the wider Product team to create and deliver product communication, such as feature education, demo recordings, and online and in-person community meetings
Requirements
- 016+ years of experience in a customer-facing role at a consulting company / health tech firm OR internal analytical role at a life sciences company
- 02Prior experience with industry data products/partners, including IQVIA, Komodo (i.e., prescription and medical claims, payer data, sales/performance data sets)
- 03Deep understanding of customer use cases in life sciences (e.g., patient data analytics, targeting & segmentation, field alerts, incentive compensation, etc.)
- 04General understanding of the commercial data & analytics landscape, including data, infrastructure, tolling and operational processes
- 05Ability to understand and communicate data/technical requirements, preferences, and limitations to both business and technical audiences
- 06Ability to manage multi-layered relationships (from end-users to mid-level management) and facilitate discussions across different departments
- 07Strong problem-solving skills and a proactive approach to identifying and addressing customer needs and challenges
- 08Proven ability to drive customer adoption and value realization from data products
- 09Strong analytical and communication skills; written, verbal, and formal presentation
- 10Ability to travel occasionally to customer sites
What we offer
- 01Medical, dental, vision, and basic life insurance
- 02Flexible PTO and company paid holidays
- 03Retirement programs
- 041% charitable giving program
- 05Base pay: $65,000 - $150,000
- 06Work Anywhere company, supporting flexibility to work from home or in the office