Veeva Systems09/14/2023
Product Expert - Health Data
Salary not specified
MARKET
13,317 ₽median for this role
Tech Lead / Team Lead · 163 jobs with disclosed pay
5,250half of the offers: 9,792–17,8581.2 млн
The employer didn't disclose pay — compare with the market yourself.
Full-TimeMassachusetts - Boston
Responsibilities
- 01Independently lead customer engagements as a primary contact from contracting onward
- 02Understand the customer, their strategic objectives, and challenges related to their day-to-day data operations/analytics workflows and the use of the Compass suite of products to ensure customer success
- 03Keep all customer information including account details, interaction histories, meeting notes, action items, and account health data meticulously updated in Veeva Vault
- 04Provide guidance to customers on best practices for Compass access and use
- 05Act as the primary liaison between the customer and various Veeva teams to address customer needs and ensure a seamless experience
- 06Communicate effectively about product release information and roadmaps, translating complex technical information into clear, understandable insights for diverse customer audiences
- 07Collect, analyze, and share customer feedback and product gaps, and provide these insights as an input to Product for release planning and roadmap direction
- 08Create various collateral for external use, including user guides, training presentations, feature brief summaries
- 09Collaborate with the wider Product team to create and deliver product communication, such as feature education, demo recordings, and online and in-person community meetings
Requirements
- 016+ years of experience in a customer-facing role at a consulting company / health tech firm OR internal analytical role at a life sciences company
- 02Prior experience with industry data products/partners, including IQVIA, Komodo
- 03Deep understanding of customer use cases in life sciences
- 04General understanding of the commercial data & analytics landscape, including data, infrastructure, tolling and operational processes
- 05Ability to understand and communicate data/technical requirements, preferences, and limitations to both business and technical audiences
- 06Ability to manage multi-layered relationships and facilitate discussions across different departments
- 07Strong problem-solving skills and a proactive approach to identifying and addressing customer needs and challenges
- 08Proven ability to drive customer adoption and value realization from data products
- 09Strong analytical and communication skills; written, verbal, and formal presentation
- 10Ability to travel occasionally to customer sites
What we offer
- 01Medical, dental, vision, and basic life insurance
- 02Flexible PTO and company paid holidays
- 03Retirement programs
- 041% charitable giving program
- 05Base pay: $65,000 - $150,000
- 06Work Anywhere company, supporting flexibility to work from home or in the office