Insider One24.04.2026
Technical Support Specialist
Full-TimeBogota
Обязанности
- 01Support seamless experiences to our partners
- 02Troubleshoot technical issues and find resolutions for partner requests
- 03Review partner queries and find creative solutions that streamline their requirements
- 04Leverage knowledge to help partners get over technical struggles while expanding to the Insider platform
- 05Contribute to building innovative products by advocating for partners and taking their feedback to the Product team
- 06Meet important SLAs like response time and the lead time for issue resolutions
Требования
- 01University degree in Business, Marketing, Engineering, or related fields
- 021-2 years experience supporting a technical product, ideally in SaaS, or experience in MIS or Software Development teams
- 03Strong communication skills in writing (English and Spanish)
- 04High sense of responsibility and accountability
- 05Ability to provide timely responses and follow up systematically
- 06Natural problem solver with a positive attitude and love for helping others succeed
- 07Good debugging/troubleshooting skills
Условия
- 01Hard and soft skills training
- 02Access to 16,000+ online courses on LinkedIn Learning
- 03Paid Spotify account subscription
- 04Fast-paced startup environment