Flexport27.03.2026
Senior Account Manager
Milan
Обязанности
- 01Navigate complex organizational hierarchies with key client executives and stakeholders that empower the client and deepen the relationship with Flexport
- 02Meet regularly with clients to monitor the account health and find ways to improve on their current experience
- 03Use your deep knowledge of the client to identify, develop, and close upsell, cross sell and renewal opportunities
- 04Keep a close pulse on client financial health, reporting on the client’s financials and ensuring clients maintain consistent payment schedules
- 05Lead and actively participate in client onboarding and creating standard operating procedures
- 06Scope and guide the implementation stages and timelines for new opportunities and clients
- 07Work globally with counterparts in Asia, North America and Latin America to ensure a consistent account management experience
- 08Monitor client metrics data, working with Global Operations teams to ensure metrics consistently meet client expectations, address escalations and solve clients issues effectively and efficiently
- 09Lead and prepare content for regular client touch points to help clients understand the value they are realizing and new opportunities to improve performance
- 10Use your intensive knowledge of the client’s business to architect 3-year supply chain roadmaps that align with the client's global business goals
- 11Drive product adoption with client stakeholders to ensure that clients realize the full value with Flexport
- 12Regularly review and document the client’s success criteria
- 13As the client’s needs evolve, you will refine the client’s success criteria
- 14Continue to expand your knowledge of supply chain processes though internal and external training offerings to best enable you to act as a trusted advisor
- 15Use and maintain data to monitor the health of your respective book of business such as in SalesForce so that you can identify ways to improve the client’s Flexport experience
- 16Mentor and help coach fellow Account Managers on how best to support client needs and build long term partnerships
Требования
- 015+ years of experience in supply chain operations, sales/account management or a client facing role
- 022+ years experience in logistics, freight forwarding, or supply chain
- 03Client-centric:obsessed with client outcomes, doing what it takes to deliver the client’s expectations, understanding your client’s current and future business goals and challenges and translating those into relevant solutions and strategic account planning
- 04Hands-on, process-oriented, structured thinking with strong problem-solving skills
- 05Deeply curious: always working to understand the client’s needs and learn how Flexport can best meet them
- 06Next-level attention to detail: enjoy combing through the metrics and details to identify opportunities to improve internally or better manage the client relationship
- 07Strong business acumen
- 08Proven track record of (cross) selling a product
- 09Strong focus on growing your customers through a consultative approach
Условия
- 0122 vacation days, additionally paid permits and time off, canceled holidays and ROL
- 02Lunches compensation up to 12 euros / days
- 03Health Insurance & Life insurance
- 04Statutory pension contributions
- 05Employee assistance program via Aetna Resources For Living
- 06Flexport offers an employer-sponsored program available at no cost to you and all household members
- 07Equity program: all employees at Flexport become company shareholders because we believe everyone is contributing into company’s success
- 08Parental leave benefit: Flexport is here to support you and your families in one of the most important times in life – the birth of a child! Our parental leave program allows both mothers and partners to take time off from work for pregnancy, childbirth, and to bond with your new child