Flexport05.03.2026
Senior Account Manager
Amsterdam
Обязанности
- 01Cultivate and grow relationships with key client executives and stakeholders that empower the client and deepen the relationship with Flexport
- 02Meet regularly with clients to monitor the account health and find ways to improve on their current experience
- 03Use deep knowledge of the client to identify, develop, and close upsell, cross sell and renewal opportunities
- 04Keep a close pulse on client financial health, reporting on the client’s financials and ensuring clients maintain consistent payment schedules
- 05Lead and actively participate in client onboarding and creating standard operating procedures
- 06Scope and guide the implementation stages and timelines for new opportunities and clients
- 07Work globally with counterparts in Asia, North America and Latin America to ensure a consistent account management experience
- 08Monitor client metrics data, working with Global Operations teams to ensure metrics consistently meet client expectations, address escalations and solve clients issues effectively and efficiently
- 09Lead and prepare content for regular client touch points to help clients understand the value they are realizing and new opportunities to improve performance
- 10Use intensive knowledge of the client’s business to lead the preparation and presentation of quarterly strategy reviews with minimal guidance
- 11Drive product adoption with client stakeholders to ensure that clients realize the full value with Flexport
- 12Regularly review and document the client’s success criteria
- 13As the client’s needs evolve, refine the client’s success criteria
- 14Continue to expand knowledge of supply chain processes though internal and external training offerings to best enable acting as a trusted advisor
- 15Use and maintain data to monitor the health of respective book of business such as in SalesForce to identify ways to improve the client’s Flexport experience
- 16Mentor and help coach fellow Account Managers on how best to support client needs and build long term partnerships
Требования
- 013+ years of experience in supply chain operations, sales/account management or a client facing role
- 02Ideally 2+ years experience in logistics, freight forwarding, or supply chain
- 03Fluency in Dutch and English
- 04Client-centric: obsessed with client outcomes, doing what it takes to deliver the client’s expectations, understanding your client’s current and future business goals and challenges and translating those into relevant solutions and strategic account planning
- 05Hands-on, process-oriented, structured thinking with strong problem-solving skills
- 06Deeply curious: always working to understand the client’s needs and learn how Flexport can best meet them
- 07Next-level attention to detail: enjoy combing through the metrics and details to identify opportunities to improve internally or better manage the client relationship
- 08Strong business acumen
- 09Proven track record of (cross) selling a product
- 10Strong focus on growing your customers through a consultative approach
Условия
- 01An opportunity to contribute to one of the fastest-growing companies, where you’ll have the chance to create a global impact while being a part of a thriving multinational environment
- 02Daily catered lunches incl. vegetarian options, breakfast, snacks and soft drinks available in our office on daily basis
- 03Commute expenses: Flexport will cover home-office commuting costs for employees living outside of Amsterdam
- 0425 working days as vacation days based on full time employment
- 05Health insurance: Flexport offers a collective health insurance plan including a basic package and any available additional packages. Your monthly premium is fully paid by Flexport
- 06A defined pension contribution scheme
- 07Equity program: every team member becomes a shareholder, aligning our success with yours
- 08Employee Assistance Program through Aetna Resources for Living: Flexport provides an employer-sponsored program at no cost to you and your household members
- 09Parental leave benefit: Flexport is here to support you and your families in one of the most important times in life – the birth of a child! Our parental leave program allows both mothers and partners to take time off from work for pregnancy, childbirth, and to bond with your new child