Flexport08.05.2026
Founding Account Manager
Paris
Обязанности
- 01Navigate complex organizational hierarchies with key client executives and stakeholders
- 02Meet regularly with clients to monitor account health and improve experience
- 03Identify, develop, and close upsell, cross‑sell and renewal opportunities
- 04Track client financial health and ensure consistent payment schedules
- 05Lead client onboarding and create standard operating procedures
- 06Scope and guide implementation stages and timelines for new opportunities
- 07Collaborate with global counterparts to ensure consistent account management
- 08Monitor client metrics and work with Global Operations to meet expectations and resolve escalations
- 09Prepare content for regular client touch points and highlight value and improvement opportunities
- 10Architect 3‑year supply chain roadmaps aligned with client global goals
- 11Drive product adoption with client stakeholders
- 12Review and document client success criteria and refine them as needs evolve
- 13Maintain data in Salesforce to monitor health of book of business
- 14Mentor and coach fellow Account Managers
Требования
- 015+ years experience in supply chain operations, sales/account management or client‑facing role
- 022+ years experience in logistics, freight forwarding or supply chain
- 03Proven track record of (cross) selling a product
- 04Strong commercial acumen and business focus
- 05Excellent negotiation and communication skills
- 06Hands‑on, process‑oriented and structured thinking
- 07Strong problem‑solving and analytical abilities
- 08Detail‑oriented with ability to analyze metrics and identify improvement opportunities
- 09Ability to work globally with teams in Asia, North America and Latin America