Samsara09.05.2026
Manager, Resident Consultants
Remote - US
Обязанности
- 01Ensure ongoing success and value realization for Samsara’s enterprise customers who utilize Samsara’s Resident Consultant services
- 02Define and execute long-term strategies for the Resident Consultant team that support Samsara’s commitment to providing excellent service
- 03Find and grow the next generation of Resident Consultants at Samsara
- 04Keep executives informed of progress and advocate for change when needed
- 05Lead from the front with a willingness to get your hands dirty
- 06Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
- 07Hire, develop, and lead an inclusive, engaged, and high-performing team
Требования
- 018+ years in Customer Success, account management, or consulting
- 023+ years in management positions, including recruiting and retaining top talent
- 03Experience with $1M+ ACV customers
- 04Experience with Enterprise SaaS
- 05Ability to travel within the United States for customer meetings and events (up to 25%)
- 06Experience in structured value delivery to achieve measurable business outcomes, utilizing a defined engagement methodology
- 07Exceptional executive stakeholder management and communications, emotional intelligence, and prioritization given customer VP+ engagement and internal visibility of this role, including Samsara’s C-suite
- 08Proven track record of building trust and communicating effectively with a wide variety of stakeholders from customer executives to day-to-day users of our solutions and internal teams such as Sales, Product and Engineering, and Finance
- 09Solutions-focused with strong problem-solving skills and a bias for action
- 10Ability to think big while also executing with excellence
- 11Self-starter who takes initiative and thrives in a fast-paced, change-heavy environment
- 12Diplomacy, tact, and poise under pressure when working through customer issues
- 13Demonstrated ability to foster an inclusive team environment that values diverse perspectives
- 14Bachelor's degree from a 4-year institution
Условия
- 01This role is open to candidates residing in the US except Alaska, Austin metro, California, Chicago metro, Connecticut, Dallas metro, Denver metro, Houston metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Washington, and Washington DC metro
- 02This role is also open to candidates residing in Canada