Samsara12.03.2026
Manager, Enterprise Customer Success - Select
Remote - US
Обязанности
- 01Ensure ongoing success and value realization for Samsara’s enterprise customers
- 02Define and execute long-term strategies for the Select Customer Success team that support Samsara’s commitment to providing excellent service
- 03Find and grow the next generation of CSMs at Samsara
- 04Keep executives informed of progress and advocate for change when needed
- 05Lead from the front with a willingness to get your hands dirty
- 06Champion, role model, and embed Samsara’s cultural principles as we scale globally and across new offices
- 07Hire, develop, and lead an inclusive, engaged, and high-performing team
Требования
- 018+ years in Customer Success, account management, or consulting
- 023+ years in management positions, including recruiting and retaining top talent
- 03Experience with $1M+ ACV customers
- 04Experience with Enterprise SaaS
- 05Ability to travel within the United States for customer meetings and events (up to 25%)
- 06Experience in structured value delivery to achieve measurable business outcomes, utilizing a defined engagement methodology
- 07Exceptional executive stakeholder management and communications, emotional intelligence, and prioritization given customer VP+ engagement and internal visibility of this role
- 08Proven track record of building trust and communicating effectively with a wide variety of stakeholders
- 09Solutions-focused with strong problem-solving skills and a bias for action
- 10Ability to think big while also executing with excellence
- 11Self-starter who takes initiative and thrives in a fast-paced, change-heavy environment
- 12Diplomacy, tact, and poise under pressure when working through customer issues
- 13Demonstrated ability to foster an inclusive team environment that values diverse perspectives
- 14Bachelor's degree from a 4-year institution
Условия
- 01Remote position open to candidates residing in the US except specific locations
- 02Ability to travel to the United States for necessary customer travel
- 03Up to 25% travel within the United States for customer meetings and events