Samsara21.04.2026
Manager, Implementation - Public Sector Customer Success
Remote - US
Обязанности
- 01Hire, onboard, develop and lead an inclusive, engaged, and high performing team
- 02Manage individual contributor performance
- 03Deliver results across team KPIs and org level OKRs
- 04Identify and implement process-improvement opportunities; such as systems efficiency gains and leaning into data resulting in increased automation
- 05Lead from the front with a willingness to get hands dirty
- 06Champion, role model, and embed Samsara’s cultural principles as we scale globally and across new offices
Требования
- 018+ years in Customer Success, account management, or consulting
- 022+ years in management positions, including recruiting and retaining top talent
- 03Experience with $1M+ ACV customers
- 04Experience with Enterprise SaaS
- 05Ability to travel within the United States for customer meetings and events (up to 25%)
- 06Experience in structured value delivery to achieve measurable business outcomes, utilizing a defined engagement methodology
- 07Exceptional executive stakeholder management and communications, emotional intelligence, and prioritization given customer VP+ engagement and internal visibility of this role
- 08Proven track record of building trust and communicating effectively with a wide variety of stakeholders from customer executives to day-to-day users of our solutions and internal teams
- 09Solutions-focused with strong problem-solving skills and a bias for action
- 10Ability to think big while also executing with excellence
- 11Self-starter who takes initiative and thrives in a fast-paced, change-heavy environment
- 12Diplomacy, tact, and poise under pressure when working through customer issues
- 13Demonstrated ability to foster an inclusive team environment that values diverse perspectives
- 14Bachelor's degree from a 4-year institution
Условия
- 01Annual Base Salary $109,480 — $147,200 USD
- 02Role requires 10-20% travel within the US
- 03This role is open to candidates residing in the US except Alaska, Austin metro, California, Chicago metro, Connecticut, Dallas metro, Denver metro, Houston metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Washington, and Washington DC metro
- 04Flexible, employee-led remote model
- 05Professional development stipend
- 06Comprehensive health and parental leave plans
- 07Above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity