Samsara10.03.2026

Customer Success Manager - Canada

Remote - Toronto

Обязанности

01Pick up where Implementation team leaves off, working closely with top customers to understand their fleet and unique challenges, advising on how to customize Samsara for their needs, and becoming their long-term partner.
02Work cross-functionally alongside Sales, Support, Sales Engineering, and Product to experience multiple aspects of a hyper-growth company.
03Be on the front lines and ensure customers increase safety, efficiency, and sustainability of their operations with the IoT platform.
04Compose joint success plans with customers, outlining objectives, metrics, and timelines, and removing barriers to achieving business value.
05Orchestrate executive business reviews with customers’ decision-makers and executive leadership to review past successes and align on upcoming goals.
06Conduct workshops with customers to understand current operations and recommend workflow changes to maximize Samsara product value.
07Deeply understand the Samsara platform’s capabilities and explain them to businesses of various types (field services, utilities, long-haul transportation, school buses, etc.).
08Serve as a mentor to the wider Customer Success and Support teams.
09Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) while scaling globally and across new offices.

012-4+ years of experience in a senior Customer Success, account management, or strategic consulting role.
02SaaS experience preferred.
03Strong priority management and high emotional intelligence.
04Customer travel expected (up to 0-15%).
05Experience supporting or working with technical products.
06Solutions-oriented with strong problem-solving skills.