Samsara25.04.2026
Business Operations Manager, Technical Support Ops
Remote - Toronto
Обязанности
- 01Partner with Technical Support leadership to develop strategic narratives and executive-ready presentations that communicate business performance, key priorities, and operational outcomes
- 02Build and maintain reporting frameworks that track core business metrics—such as CSAT, time to resolution, and cost to serve—and synthesize findings into actionable insights for senior leadership
- 03Translate complex data and operational trends into clear, compelling stories that inform strategic decisions and drive alignment across the organization
- 04Drive cross-functional collaboration across Technical Support, Product, R&D, Sales, and Business Technology teams to align on priorities and execute on key initiatives
- 05Lead and manage special projects and operational improvement efforts that enhance efficiency and customer experience within the Technical Support ecosystem
- 06Leverage AI tools (e.g., Claude, ChatGPT) and self-service data capabilities on a day-to-day basis to accelerate analysis, content generation, and workflow automation
- 07Own and operationalize AI governance across the support organization — tracking tools, skills, and use cases being built across teams, establishing versioning standards, and ensuring best practices are shared rather than siloed
- 08Identify and close information gaps through independent research, data exploration, and rigorous synthesis — returning with something richer than the original ask
- 09Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
Требования
- 018+ years of experience in business operations, management consulting, strategy, or a related field
- 02Bachelor’s degree from a 4-year accredited university
- 03Demonstrated ability to build executive-level presentations and strategic communications that convey a clear, compelling narrative
- 04Strong analytical skills with the ability to independently source, interpret, and synthesize data to support decision-making
- 05Comfort and previous experience using AI tools for analysis, content generation, and workflow automation
- 06Experience working cross-functionally and influencing stakeholders without direct authority
- 07High degree of independence and intellectual curiosity — able to take a loosely defined problem and return with structured, rigorous thinking and actionable recommendations
Условия
- 01This is a remote position open to candidates residing in Canada
- 02Relocation assistance will not be provided for this position