Airtable01.04.2026

Director, Technical Account Management

Remote - US; Remote - Canada

Обязанности

01Lead and scale a high-performing team of Technical Account Managers who serve as the persistent technical authority for Premium accounts
02Own the team's technical depth across Airtable's agent capabilities, including Field Agent configuration, data semantics, schema design, MCP connectivity, and automation architecture
03Coach and mentor Managers and ICs, building architectural judgment and platform fluency across the team
04Foster a culture of ownership and continuous learning that keeps pace with Airtable's rapid product evolution
05Establish and evolve frameworks for how TAMs assess and improve the technical health of Premium accounts
06Engage directly with customers during critical technical projects or escalations, diagnosing root cause, proposing structural remediation, and representing Airtable as a calm, expert partner
07Partner across Sales, Customer Success, and Support to maintain clear ownership boundaries and identify high-value accounts for Premium Support
08Drive program development and influence product direction by iterating on delivery models and surfacing patterns around friction, gaps, or constraints that limit how customers realize value from Airtable's capabilities
09Leverage data and KPIs to inform decisions, measure success, and prioritize team focus

0110+ years in technical support, solution architecture, or technical account management roles, including at least 5+ years leading enterprise-facing technical teams
02Deep experience in platform architecture and integration
03Hands-on fluency with AI agent capabilities
04Clear-eyed understanding of what enterprise customers need to run Airtable as mission-critical infrastructure
05Solutions-architect mindset with the ability to evaluate a customer's existing build, identify structural risk, and prescribe scalable improvements
06Experience in platform or integration-heavy SaaS environments where customers require ongoing architectural guidance to realize full product value
07Strong intuition for which tools and approaches extract real value, and the ability to build that thinking into workflows, playbooks, and frameworks
08Working fluency in AI architecture concepts relevant to enterprise customers: agent frameworks, MCP connectivity, automation pipelines, and schema design that supports AI-powered workflows
09Strategic leadership and strong operational skills, with the ability to build scalable frameworks that allow the team to deliver consistent technical value across a complex account portfolio
10Exceptional written and verbal communication skills, with the ability to make complex architectural trade-offs legible to various audiences
11Analytical mindset with the ability to make data-informed decisions using technical health signals and program metrics

01Compensation awarded to successful candidates will vary based on their work location, relevant skills, and experience
02Total compensation package includes benefits, restricted stock units, and may include incentive compensation
03Airtable is an equal opportunity employer
04Commitment to participating in the interactive process and providing reasonable accommodations to qualified applicants