Samsara24.03.2026

Technical Account Manager

Remote - Mexico

Обязанности

01Drive Customer Impact & Value Realization: Go beyond technical support to consistently deliver measurable value
02Execute Transformational Technical Account Management: Independently manage a portfolio of accounts, developing tailored success plans and identifying and mitigating risks to customer health
03Demonstrate Deep Technical Acumen & Samsara Expertise: Be the primary technical point of contact, mastering Samsara's platform, including APIs, hardware, and software
04Provide Consultative Problem Solving & Solutioning: Employ a consultative approach to understand the root cause of customer challenges
05Communicate with Influence and Clarity: Lead customer meetings, from technical deep dives to quarterly technical account reviews, with confidence
06Foster Cross-Functional Collaboration: Partner effectively with Sales, Support, Product, and Engineering teams to advocate for customer needs and deliver a unified experience
07Demonstrate Ownership and Act as a Multiplier: Embody a 'get it done' mentality by taking initiative on team projects and process improvements
08Embody Samsara's Values & Principles: Consistently champion and role model Samsara's core values and operating principles in every interaction

017+ years experience in a technical, customer-facing role such as technical account management, solutions consulting, or customer success, with a demonstrated track record of success
02Bachelor’s degree in Management Information Systems, Computer Science, or a related field preferred, or equivalent relevant professional experience
03Exceptional technical literacy with the ability to understand and troubleshoot complex hardware, software, and API integrations
04Strong passion for technology and a commitment to continuous learning, including an interest in AI and its applications