Notion24.02.2026
Enterprise Customer Success Manager, Japan
Полная занятостьУдалёнка
Обязанности
- 01Drive growth, adoption, retention, and expansion for a product people love that solves real problems
- 02Help customers achieve real results through AI-powered workflows by partnering with them to identify goals and guide them through hands-on training and working sessions
- 03Own renewal execution grounded in proven value and outcomes by translating demonstrated outcomes into renewal readiness
- 04Help build the foundations of Customer Success at Notion by defining, refining, and scaling the motion
- 05Meaningly shape the future product by gaining insights from customer engagement and working with product teams
- 06Elevate skills while tackling impactful challenges in a fast-growing team
- 07Drive AI adoption, value delivery, and renewals for a book of named accounts
- 08Shape customer outcomes, strengthen partnerships, and contribute directly to predictable revenue
- 09Lead AI workshops to build and deploy workflows that solve specific business problems
- 10Identify and qualify expansion opportunities within existing accounts
- 11Co-build customer success plans to help every customer achieve desired objectives
- 12Partner with AEs on growth strategy while owning customer activation and renewal readiness
- 13Learn the product inside and out and help customers drive business outcomes
- 14Innovate and iterate on Customer Success programs to retain and grow customers while mitigating churn or contraction
- 15Document and share key findings/learnings with the broader Notion organization
Требования
- 017+ years of success in Customer Success or Account Management role
- 02Experience driving the end-to-end customer journey from adoption to renewal
- 03Strong discovery skills to uncover customer challenges and connect them to tailored solutions
- 04Comfort with technical concepts and ability to develop skills required to build and implement AI workflows
- 05Ability to articulate value customers are receiving and present it effectively to senior audiences
- 06Ability to build Customer Success playbooks and new processes based on learnings
- 07Ability to work cross-functionally to solve customer problems creatively
- 08Ability to navigate ambiguity in a fast-paced and foundational team
- 09Native level Japanese
- 10Business level English
Условия
- 01In-person collaboration required on Mondays, Tuesdays, and Thursdays (Anchor Days)
- 02Certain teams or positions may require additional in-office workdays
- 03Equal opportunity employer with commitment to diversity and inclusion