Notion24.03.2026
Mid-Market Customer Success Manager, Japan
Полная занятостьУдалёнка
Обязанности
- 01Drive growth, adoption, retention, and expansion for a product people love that solves real problems: Fortune 500 companies use Notion to run huge teams — but your friends and family can also use it to take notes, display photos, and more.
- 02Help customers achieve real results through AI-powered workflows: You'll partner with customers to identify their goals, then guide them through hands-on training and working sessions to build workflows that solve their specific problems—with AI at the center.
- 03Own renewal execution grounded in proven value and outcomes: As customer value becomes increasingly tied to workflow adoption and business results, lead renewals by translating demonstrated outcomes into renewal readiness.
- 04Help build the foundations of Customer Success at Notion: As an early member of our Enterprise team, you'll be instrumental in helping define, refine, and scale our motion.
- 05Meaningfully shape our future product: As you engage with customers, you'll gain insights to help us serve them better — and work with product to inform what we do next.
- 06Elevate your skills as we tackle our most impactful challenges: We've achieved more than teams 10x our size in less time — and there's so much more to do and learn.
- 07Drive AI adoption, value delivery, and renewals for a book of named accounts.
- 08Shape customer outcomes, strengthen partnerships, and contribute directly to predictable revenue.
- 09Lead AI workshops to build and deploy workflows that solve specific business problems.
- 10Identify and qualify expansion opportunities within existing accounts.
- 11Co-build customer success plans to help every customer achieve desired objectives.
- 12Partner with AEs on growth strategy while owning customer activation and renewal readiness.
- 13Learn our product inside and out and help your customers drive business outcomes.
- 14Innovate and iterate on Customer Success programs to retain and grow customers while mitigating churn or contraction.
- 15Document and share key findings/learnings with the broader Notion organization.
Требования
- 015+ years of success in your current Customer Success or Account Management role
- 02You have experience driving the end-to-end customer journey - from adoption to renewal
- 03Strong discovery skills to uncover customer challenges and connect them to tailored solutions
- 04You are comfortable with technical concepts and can develop skills required to effectively build and implement AI workflows
- 05Ability to articulate value customers are receiving and present it effectively to senior audiences
- 06Ability to build Customer Success playbooks and new processes based on learnings
- 07Ability to work cross-functionally to solve customer problems creatively
- 08Ability to navigate ambiguity in a fast-paced and foundational team
- 09Native level Japanese, business level English
- 10You don’t need to be an AI expert, but you’re curious and willing to adopt AI tools to work smarter and deliver better results
Условия
- 01Work from office on Mondays, Tuesdays, and Thursdays (Anchor Days)
- 02Possible additional in-office workdays as required