Replit21.04.2026
Enterprise Account Manager (London)
Полная занятостьУдалёнка
Обязанности
- 01Serve as the primary relationship owner for your assigned customer portfolio, ensuring high satisfaction and retention
- 02Champion customer success by helping businesses realize the transformative potential of AI-powered software creation
- 03Lead onboarding programs that accelerate customer time-to-value and platform adoption
- 04Guide customers through Replit's rapidly evolving feature set, including Agent 3's autonomous capabilities, Plan Mode, and automation tools
- 05Execute renewal processes with a focus on expansion and long-term partnership development
- 06Maintain accurate customer health scores and renewal forecasting data in Replit's CRM (Hubspot)
- 07Gather and communicate valuable customer feedback, championing their interests within Replit
- 08Optimize customers' use of the Replit platform through ongoing training, support, and strategic guidance
Требования
- 015-7+ years of experience in Customer Success, Account Management, or technical sales role, preferably in SaaS or developer tools
- 02Excellent communication skills, with the ability to explain technical concepts to non-technical audiences
- 03Proven track record of meeting or exceeding renewal and expansion revenue targets
- 04Experience managing customer relationships from onboarding through renewal and expansion
- 05Proficiency in using CRM systems and customer success tools (e.g., Hubspot)
- 06Ability to quickly learn and articulate the value of new technologies to diverse customer segments
- 07Strong problem-solving skills and consultative approach to customer challenges
- 08Self-motivated with excellent time management and organizational skills for managing multiple accounts
- 09Passion for technology and staying current with industry trends, particularly AI and automation
- 10Experience with or strong interest in AI is a plus
- 11Comfort with data analysis to drive customer success metrics and identify growth opportunities
Условия
- 01Competitive Salary & Equity
- 02401(k) Program with a 4% match
- 03Health, Dental, Vision and Life Insurance
- 04Short Term and Long Term Disability
- 05Paid Parental, Medical, Caregiver Leave
- 06Commuter Benefits
- 07Monthly Wellness Stipend
- 08Autonomous Work Environment
- 09In Office Set-Up Reimbursement
- 10Flexible Time Off (FTO) + Holidays
- 11Quarterly Team Gatherings
- 12In Office Amenities
- 13This role will begin as remote, with plans to transition to a hybrid model once we establish a local office presence