Replit09.04.2026
Premium Support Engineer (London)
Полная занятостьУдалёнка
Обязанности
- 01Provide swift, high-priority support to Premium customers, responding within strict SLAs
- 02Diagnose, reproduce, and resolve complex technical issues across the Replit platform
- 03Escalate and track high-impact issues with Product and Engineering, ensuring timely fixes and transparent communication
- 04Lead customer-facing communications during outages or incidents
- 05Identify recurring issues and collaborate internally to reduce time-to-resolution
- 06Contribute to internal tooling, automation, and documentation that improves team efficiency
- 07Partner with Engineering, Product, Sales and other internal teams to ensure Premium customers receive a consistent, high-quality experience
- 08Help onboard and mentor other support engineers, raising the team’s overall bar for responsiveness and quality
Требования
- 013+ years in technical support, developer support, or systems engineering
- 02Experience providing rapid-response support to high-value or enterprise customers
- 03Strong debugging skills with JavaScript, Python, or similar languages
- 04Excellent written and verbal communication under time pressure — able to convey technical concepts clearly and calmly
- 05Familiarity with support tools like Zendesk, Linear, Slack, and internal debugging utilities
- 06Proven ability to manage multiple high-priority issues simultaneously while maintaining accuracy and composure
- 07A proactive, ownership-driven mindset and genuine empathy for customers building on Replit
Условия
- 01Competitive Salary & Equity
- 02401(k) Program with a 4% match
- 03Health, Dental, Vision and Life Insurance
- 04Short Term and Long Term Disability
- 05Paid Parental, Medical, Caregiver Leave
- 06Commuter Benefits
- 07Monthly Wellness Stipend
- 08Autonomous Work Environment
- 09In Office Set-Up Reimbursement
- 10Flexible Time Off (FTO) + Holidays
- 11Quarterly Team Gatherings
- 12In Office Amenities
- 13This role will begin as remote, with plans to transition to a hybrid model once we establish a local office presence