Postman26.03.2026
Director, Customer Success Operations
San Francisco
Обязанности
- 01Design scalable processes that support the entire customer lifecycle, including: Onboarding Adoption and engagement Expansion opportunity identification Retention and churn management
- 02Own the operational systems supporting the Customer Success organization, including: CS platforms CRM workflows Product usage integrations Lifecycle segmentation infrastructure
- 03Develop the systems that allow Postman to understand customer engagement and risk, building frameworks for: Customer health scoring Lifecycle segmentation Expansion opportunity detection
- 04Work closely with Sales, Renewals, and Customer Success leaders to ensure expansion and retention opportunities are operationally supported
- 05Partner closely with Postman’s GTM Strategy and BI teams to ensure customer data drives strategic insight into retention and expansion performance
Требования
- 0110+ years of experience in Customer Success Operations, Revenue Operations, or post-sales operational leadership roles
- 02Experience supporting Customer Success organizations at high-growth SaaS companies with enterprise and product-led motions
- 03Deep understanding of customer lifecycle management, including onboarding, adoption, retention, and expansion
- 04Experience implementing and managing Customer Success platforms and CRM integrations
- 05Experience building customer health scoring frameworks, lifecycle segmentation models, and engagement tracking systems
- 06Strong familiarity with product usage data and customer engagement signals, and how these inputs inform retention strategies
- 07Experience partnering with Sales, Product, and Support organizations to improve the end-to-end customer experience
- 08Proven ability to build operational processes that support both customer retention and expansion revenue
Условия
- 01Pay-on-performance philosophy
- 02Flexible schedule
- 03Comprehensive benefits including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend
- 04Wellness programs
- 05Frequent team-building events
- 06Donation-matching program
- 07In-office work model: 5 days a week for hubs in San Francisco Bay Area, Boston, Austin, Tokyo, and London; 3 days a week transitioning to 5 for Bangalore