Stripe14.04.2026

Customer Success Manager

London

Обязанности

01Lead the post-sale engagement, retention, and growth of customers, partnering closely with the Account Executive
02Support expansion of accounts by identifying opportunities and driving business outcomes
03Build and foster relationships with senior executives in business, product, engineering, finance, and IT
04Evangelize Stripe customer success stories and processes
05Articulate and drive customer use cases, value and expansion while maintaining trusted advisor status
06Serve as a trusted payments and commerce advisor, educating customers on product use and benefits
07Perform business reviews aligned with the account team to discuss priorities, roadmap, satisfaction and usage insights
08Advocate for the customer to internal stakeholders and share feedback to product, engineering, support, marketing and sales
09Drive overall account health including payments performance, cost optimization, product adoption, usage velocity, renewals, referrals and satisfaction

018+ years of experience in a client‑facing role, ideally customer success, with large, global, complex organizations
02Strong analytical skills and operating rigor
03Executive presence and presentation skills for multi‑stakeholder meetings
04Proven success in consulting, pre‑sales, technical account management or equivalent
05Experience building comprehensive account plans and achieving targets
06Track record of managing large, complex projects or programs
07Ability to handle difficult customers or situations and resolve them
08Team orientation with sales and services peers
09Ability to navigate data and people to find answers
10Strong understanding of Stripe’s business and products
11Sophisticated business sense and understanding of customers’ strategic drivers (preferred)
12Experience leading technical conversations and influencing decisions (preferred)
13Willingness to work independently and adapt in a high‑growth, fast‑changing environment (preferred)