Stripe18.05.2026
Enterprise Product Support Manager
Singapore
Обязанности
- 01Guide the organization to design and deliver incredible user experiences in globally and in APAC region
- 02Recruit, manage, coach, and develop a team of Enterprise Support Specialist
- 03Drive strong operational delivery and process improvement helping to mitigate risk while balancing operational efficiency and user impact
- 04Identify gaps in current systems, policies and strategies, and recommend enhancements and process improvements to mitigate risks
- 05Build a great culture and ensure team members are happy, effective, and growing in their career
- 06Set clear goals and direction, and provide regular feedback on team members’ performance
- 07Be data-driven in your analysis of performance, and in your decision making
- 08Transmit and foster our values, serving as a beacon of Stripe’s user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment
Требования
- 01At least 8+ years experience leading operations support teams
- 02Experience working cross-functionally with multiple teams to deliver high impact initiatives
- 03Experience in delivering weekly and monthly business metrics and reporting
- 04Excellent written and verbal communication skills
- 05An ability to partner effectively with internal stakeholders
- 06Background of identifying and remediating quality gaps in team performance
- 07Passion for process improvement and innovation
- 08Ability to periodically work a weekend day for which you will receive a weekday off