Elastic14.04.2026
Customer Architect - EMEA Central
Germany
Обязанности
- 01Collaborate closely with the account team to provide ongoing technical coverage and support
- 02Define the technical success plan for each customer, outlining the optimal use of Elastic solutions
- 03Ensure a successful technical customer journey, from onboarding to adoption, while driving consumption of Elastic solutions
- 04Understand and articulate the value proposition of Elastic solutions and align them with customer's business goals
- 05Work closely with customers to identify and eliminate technical frictions
- 06Liaise between customers and support to ensure an optimized support resolution experience
- 07Collaborate with the Service Team to deliver personalized, frictionless solutions
- 08Develop a comprehensive understanding of the customer's business needs and translate these into technical requirements
- 09Find opportunities for expansion to grow annual recurring revenue (ARR)
- 10Foster ongoing customer relationships to increase utilization of Elastic solutions
- 11Continuously review and assess customer consumption, proactively suggesting upgrades and enhancements
Требования
- 01Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field highly preferred
- 02Fluency in German is required for this role
- 03Validated experience in a similar role such as Solutions Architect, Technical Consultant, or Pre-sales Engineer
- 04Hands-on experience with Elastic solutions or equivalent technologies
- 05Excellent communication and presentation skills
- 06Strong social skills, with the ability to establish relationships
Условия
- 01High percentage of work onsite with customers
- 02Expected to travel as a result of onsite work requirement