Elastic17.03.2026
Customer Architect
Israel
Обязанности
- 01Collaborate closely with the account team, including the Account Executive and the Solutions Architect (Pre-sales engineer), to provide ongoing technical coverage and support, while the account team focuses on identifying new deals.
- 02Define the technical success plan for each customer, outlining the optimal use of Elastic solutions to achieve their business objectives.
- 03Ensure a successful technical customer journey, from onboarding to adoption, while continuously driving the consumption of Elastic solutions.
- 04Understand and articulate the value proposition of Elastic solutions and align them with the customer's business goals.
- 05Work closely with customers to identify and eliminate technical frictions, promoting a smoother adoption and implementation of Elastic solutions.
- 06Liaise between customers and support, as necessary, to ensure an optimized support resolution experience smoothing the adoption curve for the customer.
- 07As a hands-on technical authority, collaborate with the Service Team to deliver personalized, frictionless solutions that meet the unique needs of each customer.
- 08Develop a comprehensive understanding of the customer's business needs and translate these into technical requirements for Elastic solutions.
- 09Find opportunities for expansion, at which point the account team takes over to expand the subscription, aiming to grow annual recurring revenue (ARR).
- 10Foster ongoing customer relationships, ensuring that customers continue to increase their utilization of Elastic solutions, further driving ARR.
- 11Continuously review and assess customer consumption of Elastic solutions, proactively suggesting upgrades and enhancements that increase value and drive further consumption.
- 12The nature of the work that you will be doing will require a high percentage of work onsite with customers, and you should be expected to travel as a result of this requirement.
- 13Drive the consumption of Elastic solutions by aligning them with customer business objectives, onboarding customers, securing adoption, and facilitating expansion.
- 14Act as the Trusted Technical Advisor, working in tandem with the customer and complementary groups like Field and Services Teams to ensure that Elastic solutions exceed customer expectations.
- 15Define and communicate the technical success criteria for customers, crafting detailed Technical Success Plans tailored to specific customer goals and critical metrics.
- 16Provide technical guidance and share standard methodologies to align technical objectives with customers' business goals.
Требования
- 01Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field highly preferred.
- 02Fluency in English is required for this role.
- 03Validated experience in a similar role such as Solutions Architect, Technical Consultant, or Pre-sales Engineer, with hands-on experience with Elastic solutions or equivalent technologies.
- 04Experienced with one or more Elastic solutions (Observability, Security, Enterprise Search) or the Elastic stack (Elasticsearch, Logstash, Kibana) and how to align them with business objectives is a plus.
- 05Excellent communication and presentation skills.
- 06Strong social skills, with the ability to establish relationships.
- 07Strong technical background, preferably with experience in cloud-based software solutions.
- 08Passion for staying at the forefront of technology trends with a growth mindset and excitement to learn and implement new technologies.
- 09Eagerness to adopt Elastic solutions and apply them effectively to solve customers' challenges.