Figma04.03.2026
Customer Enablement Manager
San Francisco
Обязанности
- 01Manage the adoption journey for a portfolio of large, strategic customers
- 02Understand customer goals and success metrics, and use product data to inform proactive engagement strategies that lead to measurable value delivery
- 03Document proactive engagement strategies as part of high quality, bespoke enablement plans
- 04Share best practices, use cases, and product expertise to help teams unlock the full value of Figma
- 05Build trusted relationships with stakeholders across roles and departments—from individual contributors to senior leaders
- 06Identify and empower internal champions who can advocate for Figma within their organizations
- 07Collaborate with Account Executives on account reviews, expansion opportunities, and renewal risk migration
- 08Deliver live and scalable training sessions customized to customer maturity and needs
- 09Partner cross-functionally with Onboarding Managers, Technical Account Managers, Solutions Consultants, and Industry Advocates to ensure customer success
Требования
- 014+ years of experience in Technical Account Management, Technical Customer Success, Customer Success, Customer Enablement, Account Management or a relevant customer-facing role
- 02Excellent communication skills, with the ability to connect with a wide range of customer personas
- 03Strong product knowledge and a customer-first, consultative approach to solving challenges and driving adoption
- 04A track record of driving impactful outcomes, adapting to evolving customer needs, and collaborating effectively with cross-functional teams
Условия
- 01Full time role
- 02Can be held from one of our US hubs or remotely in the United States
- 03Annual Base Salary Range: $127,000 — $269,000 USD
- 04Competitive package of additional benefits, including health, dental & vision, retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company recharge days, a learning & development stipend, a work from home stipend, and cell phone reimbursement
- 05Figma offers equity to employees, as well as an annual bonus plan for eligible non-sales roles