Figma25.04.2026
Senior Manager, Customer Experience & Solutions (Tokyo, Japan)
Tokyo
Обязанности
- 01Recruit, develop, and retain a high-performing team across Solutions Consulting, Onboarding, Enablement, and Technical Account Management
- 02Partner with Japan Sales leadership to align on pipeline, deal strategy, and the motions that connect technical value to revenue
- 03Execute the end-to-end customer journey from pre-sales solutioning through onboarding, adoption, and renewal
- 04Help define how Figma delivers and measures value for our customers, including success planning, executive engagement, and account health programs
- 05Serve as an executive sponsor for Figma's most strategic customer relationships in Japan
- 06Bring the voice of Japan's customers into Figma's global product and go-to-market strategy
- 07Track the KPIs that connect team activity to business outcomes and use them to drive continuous improvement
Требования
- 0110+ years in customer-facing technical sales roles within SaaS
- 026+ years leading Solutions Consulting or Sales Engineering teams
- 03A track record of building and scaling customer-facing teams, from hiring to developing the playbooks that drive consistent outcomes
- 04Demonstrated success partnering with regional Sales leadership on GTM strategy, iterating based on data and insights
- 05Business-level English proficiency
- 06Business-level Japanese proficiency
Условия
- 01Role is based in Japan
- 02Requires business-level Japanese and English proficiency