Databricks27.04.2026
Sr Staff Product Operations Manager
Bellevue
Обязанности
- 01Act as the connective tissue between Support, Product, Engineering, and Analytics to drive operational alignment, product readiness, and continuous improvement across support workflows
- 02Lead and execute strategic initiatives to scale global Support operations, including coverage models, KPI frameworks, and support process enhancements
- 03Translate operational pain points into product and tooling requirements—partnering with internal tools, engineering, and analytics teams to drive automation, triage efficiency, and AI assistant improvements
- 04Build and maintain dashboards that measure support effectiveness, surface product-driven case trends, and track customer experience across support channels
- 05Support quarterly and annual planning cycles, including headcount, capacity modeling, and budget alignment in partnership with Finance and Workforce Management
- 06Influence senior stakeholders by turning support and operational insights into clear, data-driven narratives that inform product and business decisions
Требования
- 01Minimum of 9 years of professional experience in Management Consulting, Product Strategy, Technical Program Management, or Operations within the technology sector
- 02Bachelor’s degree in a technical, mathematical, or analytical field (e.g., Computer Science, Engineering, Economics)
- 03An MBA is highly preferred
- 04Demonstrated experience in designing and scaling operational frameworks or internal software systems within a high-growth SaaS or enterprise technology environment
- 05Expert-level ability to navigate large, complex datasets using SQL-based tools and Business Intelligence (BI) platforms to drive strategic decision-making
- 06Proven track record of leading high-stakes, multi-quarter initiatives involving diverse cross-functional teams such as Engineering, Product, and Sales
- 07Exceptional ability to synthesize complex technical concepts into clear, actionable business strategies for non-technical executive audiences
Условия
- 01Pay Range Transparency: $179,700
- 02Total compensation package may include annual performance bonus, equity, and benefits