Databricks27.04.2026
Sr Staff Product Operations Manager
Mountain View
Обязанности
- 01Define and govern the strategic engagement model between Engineering, Product, and GTM, ensuring that product lifecycle milestones are seamlessly integrated with field readiness and revenue velocity.
- 02Act as a critical advisor to executive leadership, applying a consultant’s rigor to evaluate business investments; analyze resource allocation, unit economics, and opportunity costs inherent in scaling a world-class Data and AI platform.
- 03Transform disparate, multi-dimensional data signals from across the organization into coherent business insights; translate "engineering velocity" into "market impact," providing clarity for high-stakes decision-making.
- 04Lead the evolution of our product development lifecycle (PDLC); identify structural bottlenecks and design scalable solutions that enhance organizational throughput without sacrificing technical excellence.
- 05Serve as the authoritative bridge between the "How" of technical execution and the "Why" of business value, ensuring a unified language of success across senior stakeholders.
- 06Act as the connective tissue between Support, Product, Engineering, and Analytics to drive operational alignment, product readiness, and continuous improvement across support workflows.
- 07Lead and execute strategic initiatives to scale global Support operations, including coverage models, KPI frameworks, and support process enhancements.
- 08Translate operational pain points into product and tooling requirements—partnering with internal tools, engineering, and analytics teams to drive automation, triage efficiency, and AI assistant improvements.
- 09Build and maintain dashboards that measure support effectiveness, surface product-driven case trends, and track customer experience across support channels.
- 10Support quarterly and annual planning cycles, including headcount, capacity modeling, and budget alignment in partnership with Finance and Workforce Management.
- 11Influence senior stakeholders by turning support and operational insights into clear, data-driven narratives that inform product and business decisions.
Требования
- 01Minimum of 9 years of professional experience in Management Consulting, Product Strategy, Technical Program Management, or Operations within the technology sector.
- 02Bachelor’s degree in a technical, mathematical, or analytical field (e.g., Computer Science, Engineering, Economics).
- 03An MBA is highly preferred.
- 04Demonstrated experience in designing and scaling operational frameworks or internal software systems within a high-growth SaaS or enterprise technology environment.
- 05Expert-level ability to navigate large, complex datasets using SQL-based tools and Business Intelligence (BI) platforms to drive strategic decision-making.
- 06Proven track record of leading high-stakes, multi-quarter initiatives involving diverse cross-functional teams such as Engineering, Product, and Sales.
- 07Exceptional ability to synthesize complex technical concepts into clear, actionable business strategies for non-technical executive audiences.
Условия
- 01Local Pay Range $199,700
- 02Eligibility for annual performance bonus
- 03Equity eligibility
- 04Benefits package (details not specified)
- 05Commitment to fair and equitable compensation practices