Datadog8 дней назад

Senior Enterprise Customer Success Manager

Зарплата не указана

Tokyo

Обязанности

01Partner with Sales and Technical Solutions to proactively drive adoption from onboarding through to maturity
02Own and project manage the on-boarding process for new customers
03Discover, own and manage the customer’s success plan
04Ensure consistent alignment with decision makers on the impact of their investment in Datadog
05Proactively build and maintain targeted relationships with people of influence throughout the customer base
06Collaborate cross-functionally with internal Datadog teams (sales, support, enablement, product, finance, and legal)
07Monitor and analyze usage trends to uncover potential renewal opportunities and risks
08Act as the primary owner of customer adoption and health
09Support your colleagues and cross functional teammates in the development of best practices
10With demonstrated understanding of observability and security platforms, align customers technical and business objectives to our platform offerings

01Min of 5+ years in a Customer Success or Account Management role in B2B SaaS (Exp in serving a technical audience a plus)
02Strong experience working with a portfolio of accounts that included large Enterprise
03Excellent in driving discovery to understand your customers key pain points, objectives and priorities
04Demonstrate expert level in communicating complex concepts and aligning them to the pains and objectives of your customers
05Experienced in shifting your message effectively to align with the expectations of the audience
06You’re excited to work in a fast paced environment, where you’re expected to consistently develop your skill set and play an active role in the development of the team’s best practices
07Able to travel for customer onsite visits and events as required
08Fluent in written and spoken Japanese, Fluent in written English and at least high conversational level in spoken English