Datadog29 дней назад
Manager, Customer Success - LATAM (Portuguese-speaking)
Зарплата не указана
Sao Paulo
Обязанности
- 01Drive and influence the full renewal and expansion sales cycle
- 02Serve as an advisor and role model for exemplary customer service
- 03Balance autonomy with effective communication upwards
- 04Act as a regional/segment owner and escalation point for relevant matters
- 05Motivate CSMs to foster customer relationships that build trust and achieve consistent revenue growth
- 06Collaborate cross-functionally to drive positive customer outcomes and solve complex challenges
- 07Focus on talent attraction, retention, and development to create high-performance teams
Требования
- 01Experienced in Customer Success or Account Management, with 6+ years of experience preferred and at least 3 years in the SaaS space
- 023+ years of experience leading a high-performing team of Customer Success Managers
- 03A proven track record of success in negotiating contract terms and overcoming pricing objections for renewal and upsell opportunities
- 04Familiar with the B2B tech or subscription-based software space
- 05Comfortable in a fast-paced, scaling environment
Условия
- 01Hybrid workplace
- 02New hire stock equity (RSU)
- 03Employee stock purchase plan (ESPP)
- 04Generous global benefits
- 05Best-in-class onboarding
- 06Sales training in MEDDIC and Command of the Message
- 07Intra-departmental mentor and buddy program
- 08Continuous professional development, product training, and career pathing