Customer Success Associate - Boston

Навыки

Обязанности

• 01Identify target opportunities, manage the full sales cycle and proactively build strategic relationships with customers and focus on retention
• 02Manage requests from your book of business such as but not limited to technical support escalations, billing questions, documentation/enablement requests to ensure a positive customer experience
• 03Pivot account management strategy based on different customer requirements and needs seamlessly and efficiently
• 04Act as an advisor to customers to ensure they're leveraging the solution effectively
• 05Monitor and identify usage trends to uncover renewal risks and support greater adoption rates
• 06Collaborate cross-functionally with internal Datadog teams (support, product, finance, and legal)

Требования

• 01Customer-minded, always trying to provide the most value possible
• 02Driven and motivated by a career in sales with a strong desire to grow a career in Customer Success
• 03A strong communicator (written and verbal) with excellent attention to detail
• 04Experienced in independently negotiating contract terms and overcoming pricing objections for up-sell/cross sell activities
• 051+ years of experience in a customer account facing role and desire to grow a career in Customer Success
• 06Passionate about building long term and lasting relationships

Условия

• 01Hybrid workplace
• 02Competitive salary and equity package
• 03Variable compensation
• 04Healthcare, dental, parental planning, and mental health benefits
• 05401(k) plan and match
• 06Paid time off
• 07Fitness reimbursements
• 08Discounted employee stock purchase plan
• 09Reasonably estimated yearly salary: $54,000 - $72,000 USD
• 10New hire stock equity (RSU) and employee stock purchase plan (ESPP)
• 11Best-in-breed onboarding
• 12Sales training in MEDDIC and Command of the Message
• 13Intra-departmental mentor and buddy program
• 14Continuous professional development, product training, and career pathing