Datadog9 дней назад
Enterprise Customer Success Manager - East
Зарплата не указана
Boston
Обязанности
- 01Act as a strategic partner to customers, orchestrating cross-functional internal teams and engaging executive, technical, and business stakeholders to understand customer goals and translate them into a clear, deliverable Datadog value narrative
- 02Proactively build and maintain executive relationships to deliver clear, outcome-driven value stories that connect Datadog technical use cases to measurable business results
- 03Lead QBRs and strategic reviews as a forum to demonstrate impact, align on priorities, and define next-step initiatives
- 04Analyze adoption and usage trends to quantify value delivered, extract insights from large datasets, identify gaps, and drive financially grounded commercial recommendations and strategic opportunities
- 05Position Datadog as a critical observability platform that enables reliability, efficiency, and informed decision-making
- 06Own and project manage the on-boarding process for new customers
- 07Collaborate cross-functionally with AEs, SEs, TAM, Product, Support, Enablement and other technical teams to ensure consistent value delivery and messaging
Требования
- 01Customer-centric with 3+ years in a Customer Success or Account Management role
- 02Able to manage a wide portfolio of accounts rolling up to large enterprise corporate accounts
- 03Knowledgeable in working with Fortune 1000 companies and global brands across all industries
- 04A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTO, VP of Engineering and DevOps professionals
- 05Experienced in the B2B tech space or with SaaS companies
- 06Willingness to travel as needed to support customer engagements
- 07Fluent in written and spoken English
- 08Growth mindset by embracing change and AI tools
Условия
- 01Hybrid workplace model
- 02Competitive salary and equity package, may include variable compensation
- 03Reasonably estimated yearly salary: $101,000 — $135,150 USD
- 04Best-in-breed onboarding
- 05Generous global benefits
- 06Intra-departmental mentor and buddy program for in-house networking
- 07New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
- 08Continuous professional development, product training, and career pathing
- 09An inclusive company culture, able to join our Community Guilds and Inclusion Talks
- 10Healthcare, dental, parental planning, and mental health benefits
- 11401(k) plan and match
- 12Paid time off
- 13Fitness reimbursements
- 14Discounted employee stock purchase plan