Anthropic7 дней назад
IT Support Engineer, Executive Support
Зарплата не указана
San Francisco
Обязанности
- 01Stand up the executive support intake channels and run it: monitor, respond, and follow through on every request from executives, ABPs, and board members
- 02Define the white-glove service model for discretion-sensitive asks and deliver to it, holding confidentiality under pressure
- 03Design the board-meeting AV support playbook with the AV pod, and provide AV support for executive rooms and board meetings, from setup and pre-checks through live triage
- 04Create exec-support runbooks and SLAs that keep the service consistent as it grows
- 05Build trusted relationships with ABPs and executive staff, and establish clear intake paths so leadership knows exactly where to go
- 06Handle ABP escalations and exec-urgent issues calmly, and route into specialist lanes or IT Engineering pods when a request needs them
- 07Establish the board member device, account, and access setup process with our Onboarding lane
- 08Work the shared ticket queue with the SF Core team: walk-ups, desk-side help, hardware swaps, it-assist overflow, and AV T1 triage
- 09Participate in the Core on-call rotation and contribute to the knowledge base and runbooks
- 10Maintain a regular on-site presence in San Francisco
Требования
- 017+ years of experience in IT support
- 023+ years in executive support
- 03Experience standing up a service or program from scratch, such as an executive support desk, a VIP support function, or a white-glove service
- 04Experience supporting executives, their assistants, or a board to a white-glove standard
- 05A track record of handling sensitive requests with discretion, and the judgment to know what stays confidential without being told
- 06Strong hands-on IT support fundamentals: macOS-primary fleets, identity and access, SaaS troubleshooting, hardware lifecycle
- 07AV fluency for executive rooms and board meetings: you can set up, verify, and fix a room under time pressure
- 08Composure when an urgent escalation lands, and the judgment to know when to pull in help
- 09High polish and low ego: you take pride in service quality and still pick up whatever the team needs, including the ordinary queue work
- 10A security-first mindset and excellent judgment about when user experience yields to security requirements
- 11Comfort with ambiguity: you can make progress before the process exists, and you enjoy shaping how things should work
- 12The instinct to write things down: runbooks, KB articles, and status updates that keep people informed
- 13Bachelor’s degree or an equivalent combination of education, training, and/or experience
Условия
- 01Annual Salary: $230,000 — $265,000 USD
- 02Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time
- 03Visa sponsorship: We do sponsor visas
- 04Maintain a regular on-site presence in San Francisco
- 05Participate in the Core on-call rotation