OpenAI24.02.2026

AI Support Engineer - San Francisco

Зарплата не указана

Полная занятостьSan Francisco

Обязанности

01Working directly with customers to troubleshoot and resolve their most complex technical issues, including API failures, integration challenges, authentication errors, and production incidents
02Providing end-to-end ownership through debugging logs, analyzing system behavior, reproducing issues, and delivering expert guidance
03Becoming a trusted expert on OpenAI's products and platform, serving as a go-to resource for complex technical issues
04Serving as a critical escalation point and line of defense for complex technical issues, partnering closely with customers and Engineering teams to troubleshoot, resolve, and proactively prevent recurring problems
05Leveraging scripting and emerging AI capabilities to improve internal tooling and automate operational workflows
06Taking learnings from resolving customer issues and creating our approach to scaling these solutions, partnering with Product and Go-To-Market teams
07Driving operational excellence by identifying opportunities for automation and AI-powered workflows, implementing scalable improvements that increase team efficiency, reducing manual effort, and elevating the overall support experience
08Providing occasional holiday and weekend support on call coverage, as needed, to support business and customer needs

018+ years of experience in User Operations, Engineering, Support Engineering or similar technical roles, ideally within high-growth tech startups or other fast-paced environments
02Comfortable using emerging technologies (ie. Codex, ChatGPT, OpenAI API, etc.) to script or engineer code (e.g., Python) for automating repetitive tasks and integrating tools
03Expert-level SaaS troubleshooting skills with the ability to rapidly understand new technologies and complex concepts
04Polished enterprise communication and are calm with high-stakes customers during live incident calls
05Proven experience building strong relationships with customers and cross-functional partners to drive resolution to complex issues
06Exceptional critical thinker and problem solver with the ability to clearly communicate complex technical issues to both customers and internal teams
07Thrive in ambiguity, adapt rapidly to change, continuously learn, and proactively seek opportunities for growth
08Bring a humble, team first mindset, a genuine eagerness to help others, and the curiosity to quickly learn whatever knowledge is needed to help both your teammates and our customers succeed
09Bachelor's degree in Computer Science, Computer Engineering, another relevant technical field, or equivalent practical experience

01Providing occasional holiday and weekend support on call coverage, as needed, to support business and customer needs