Attentive1 день назад

Senior IT Support Associate

Зарплата не указана

New York

Обязанности

01Act as the go-to IT contact for the NY office, supporting AV, network, hardware, and access issues
02Resolve support tickets in Jira Service Management promptly, meeting SLA targets
03Unblock users who are looking to get the most out of our enterprise productivity tech stack, with great technical advice, partnership, and configuration changes
04Ensure 100% on-time laptop delivery and provide hands-on support for employee life cycles
05Manage asset workflows - process hardware returns, maintain inventory, and handle e-waste
06Participate in weekly sprint planning, owning 1-2 sprint tasks per cycle
07Escalate urgent issues (SEV1s) appropriately and partner with Office Ops, Engineering, and Security teams
08Keep tickets and documentation current to ensure visibility and cross-team alignment
09Identify and drive process improvements to increase team efficiency and user satisfaction

014-5+ years of IT Support experience. Ideally in a hybrid or remote-first environment
02Strong troubleshooting skills across macOS hardware, Zoom - AV systems, and networking
03Proven track record of execution and ownership—you take initiative and follow through
04Confident being the on-site point of contact, with strong communication and collaboration skills
05Ability to effectively collaborate with West Coast IT peers, ensuring alignment across time zones and seamless end-user support
06Experience with Okta, Google workspace Admin, Jira, Slack, and MDM tools such as Jamf and Intune
07Experience with automation, low-code, or vibe coding platforms (Zapier, Claude Code, Codex, Replit, etc.)
08Ability to stay composed and effective in a fast-paced environment

01Hybrid role with on-site presence Tuesday through Thursday, from 9 AM to 6 PM EST
02Competitive perks and benefits, including health & wellness, equity, and other benefits
03US base salary range: $100,000 - $125,000 annually + equity + benefits