Baseten2 дня назад
IT Support / Operations Engineer
Зарплата не указана
Полная занятостьУдалёнка
Обязанности
- 01Serve as the escalation point for day-to-day technical support, diagnosing and resolving hardware and software issues across our Mac and Windows fleet
- 02Manage user lifecycle administration including provisioning, deprovisioning, and access management across all systems and services
- 03Own the IT onboarding experience for new employees — from laptop setup and account configuration to a smooth first-day experience
- 04Maintain and continuously improve office IT infrastructure to ensure a reliable, high-performing environment for all employees
- 05Build and maintain a knowledge base of self-serve resources to reduce ticket volume and empower users
- 06Manage IT asset procurement, inventory tracking, and vendor relationships
- 07Support new office buildouts and contribute to broader workplace IT planning as we scale
- 08Identify opportunities to automate workflows and eliminate inefficiencies across IT operations
- 09Adapt to the evolving needs of a fast-growing company, taking on new challenges as they arise
- 10Systems administration, including managing admin-level access, configuring user permissions, and performing routine maintenance across cloud-based services.
Требования
- 014+ years of experience in IT support and administration, ideally in a high-growth or fast-paced environment
- 02Strong working knowledge of Google Workspace, MDM platforms (e.g. Kandji), IdM/SSO solutions (e.g. Okta), and video conferencing tools
- 03Proven experience administering macOS at scale, with solid working knowledge of Windows environments
- 04Hands-on experience with automation tools and a track record of streamlining IT processes and workflows
- 05Excellent communication skills with a genuine passion for delivering great support experiences
- 06Strong organizational skills with the ability to manage multiple priorities in a fast-paced, ambiguous environment
Условия
- 01Competitive compensation, including meaningful equity.
- 02100% coverage of medical, dental, and vision insurance for employee and dependents
- 03Flexible PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!)
- 04Paid parental leave
- 05Fertility and family-building stipend through Carrot
- 06Company-facilitated 401(k)
- 07Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities.
- 08Hybrid role based out of our San Francisco office, following our standard policy of three days per week in-person