Anthropic10 дней назад
IT Support Engineer
Зарплата не указана
San Francisco
Обязанности
- 01Triage and resolve issues across hardware, software, networking, and accounts primarily through ticketing system, with additional support via Slack and in-person
- 02Diagnose and resolve issues across macOS, ChromeOS, iOS, Android, and core SaaS platforms (Google Workspace, Slack, GitHub, Atlassian)
- 03Troubleshoot device issues, including enrollment, configuration profiles, and policy enforcement
- 04Support access management and employee lifecycle workflows (onboarding, offboarding, reorgs)
- 05Handle escalations requiring cross-team coordination
- 06Participate in an on-call rotation for urgent issues outside business hours
- 07Provide hands-on support for user technology, AV systems, conference rooms, and printers
- 08Communicate clearly with users of all technical levels
- 09Write and maintain internal documentation including runbooks, how-to guides, and knowledge base articles
- 10Identify patterns in support requests, surface recurring issues to the team, and identify opportunities for automation or systemic solves
- 11Help streamline onboarding and other high-volume operations as the company scales
- 12Contribute to automation efforts
- 13Maintain and improve device management, identity, and access systems
- 14Assist with scripting (Bash, Python) to automate repetitive tasks
Требования
- 017+ years of hands-on IT support experience, ideally in a fast-paced or high-growth environment
- 02Excellent communicator who genuinely enjoys helping people solve problems
- 03Strong troubleshooting skills and methodical, curious, and persistent
- 04Demonstrated experience supporting macOS endpoints and comfortable supporting ChromeOS, iOS, and Android
- 05Significant experience with Google Workspace administration
- 06Experience with Slack administration — workspace management, permissions, and troubleshooting
- 07Substantial experience supporting and administering additional SaaS tools
- 08Understanding of identity and access fundamentals — SSO, MFA, directory services
- 09Familiarity with MDM fundamentals and endpoint management concepts
- 10Experience with basic scripting (Bash or Python) for automation
- 11Takes ownership of problems and follows through until resolved
- 12Thinks beyond the immediate fix — asks 'why did this happen?' and 'how do we prevent it?'
- 13Organized enough to manage competing priorities without things falling through the cracks
- 14Proposes solutions when seeing a process that doesn't scale
- 15Looking to develop deeper technical skills and take on more complex systems administration challenges over time
- 16Familiar with zero-trust security concepts and endpoint security tooling
- 17Experience with networking basics — DNS, DHCP, VPNs, networking fundamentals
- 18Contributed to IT projects beyond day-to-day support (migrations, tool rollouts, process redesigns)
- 19Experience using AI tools to improve personal or team productivity
Условия
- 01Based in San Francisco office; expected in-office 4 days per week
- 02Annual salary range: $230,000 – $265,000 USD
- 03Minimum education: Bachelor’s degree or equivalent combination of education, training, and/or experience
- 04Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience
- 05Minimum years of experience: Correlates with internal job level requirements for the position
- 06Location-based hybrid policy: Expect staff to be in one of our offices at least 25% of the time (some roles may require more)
- 07Visa sponsorship: Available; reasonable efforts made to obtain visa, with immigration lawyer support
- 08Application deadline: None; applications received on a rolling basis