IT Support Engineer

Навыки

Обязанности

• 01Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
• 02Respond to queries either in person, email, Slack or ticketing system
• 03Provide in-person IT HelpDesk assistance to Stripe employees, contingent workers, and vendors
• 04Walk customers through problem-solving processes and follow up to ensure issues have been resolved
• 05Run diagnostic programs to resolve problems as well as troubleshoot IT scripts, systems, or automation
• 06Support and maintain critical SaaS tools (Google Workspace, Slack, Zoom, JIRA, Confluence, etc.)
• 07Troubleshoot Stripe-provided hardware (macOS, Chrome OS, iOS, peripherals)
• 08Facilitate the provisioning of Stripe laptops for new hire on-boarding and fleet upgrades
• 09Assist with new hire onboarding and training curriculum
• 10Update, and maintain detailed external and internal IT documentation
• 11Onboard and support third-party vendors and/or contractors
• 12Contribute to shared global IT off-boarding tasks and responsibilities
• 13Maintain and provide technical assistance with all office technology (printers, Zoom Rooms, room schedulers, and more)
• 14Own IT asset management and ensure accurate and actionable records are kept of required equipment
• 15Promote best practices as established by IT and escalate inquiries as necessary to the IT Systems and Infrastructure team
• 16Create and update technology documentation for internal IT teams and for Scale employees
• 17Participating in on-call rotations as required by the business

Требования

• 01Possess 2+ years of experience in IT HelpDesk experience
• 02Possess strong working knowledge of Apple systems and software
• 03Possess strong working knowledge of Google Workspace, Slack, Zoom, JIRA, Confluence, or similar cloud providers
• 04Possess strong working knowledge of Atlassian systems (JIRA and Confluence)
• 05Possess understanding of script execution and troubleshooting (ex: Ruby, Bash, Python)
• 06Possess working knowledge of imaging/endpoint management tools (DEP, Munki, Chef, JAMF)
• 07Able to independently manage and prioritize workload and projects
• 08Possess outstanding interpersonal and communication skills
• 09Is empathetic, humble, and possess a strong focus on customer service

Условия

• 01In-person support is required
• 02Participating in on-call rotations as required by the business