Senior Manager, IT

Навыки

Обязанности

• 01Lead the technology roadmap for Corporate IT Infrastructure and Support across identity, endpoint, office technology, SaaS administration, support operations, and AI productivity-tool governance
• 02Own the operating model for a distributed IT team, including prioritization, escalation paths, service metrics, runbooks, change control, and support-quality expectations
• 03Drive MFA and identity modernization programs, including Okta Verify, Device Trust, Duo/Beyond Identity retirement, Okta environment audit, and least-privilege remediation
• 04Lead endpoint-management and device-compliance evolution, including Jamf-to-Iru migration, Mac hardware refresh planning, policy enforcement, and lifecycle automation
• 05Partner with People/HRIS and Business Systems to strengthen onboarding, offboarding, role-based access, Rippling-to-Okta workflows, SCIM provisioning, and downstream SaaS lifecycle automation
• 06Own employee-support readiness for SF/NY office IT infrastructure, remote-work support, AV/networking coordination, and production support escalations
• 07Establish safe administration and support patterns for AI productivity tools such as ChatGPT, Claude/CoWork, Console, Cursor, and related access workflows
• 08Partner with Security and Compliance to improve auditability, access reviews, device posture, production change review, and evidence quality for IT-controlled systems
• 09Use automation and AI responsibly to improve ticket triage, knowledge management, incident summaries, migration tracking, and support communications
• 10Provide senior escalation support for complex IT, identity, endpoint, and SaaS incidents while coaching the team toward durable fixes
• 11As the direct manager of the team, partner with the People team to manage hiring, onboarding, professional development, performance feedback, promotions, terminations, disciplinary procedures, and compensation actions to maintain a skilled technical and service-oriented staff
• 12Set clear expectations, assign ownership, delegate effectively, evaluate team activities, and maintain a consistent operating cadence
• 13Provide ongoing performance feedback, goal setting, coaching, and development plans for staff
• 14Plan for future staffing, coverage, and capability needs as the infrastructure/support function matures
• 15Build a strong documentation culture across runbooks, support playbooks, migration plans, system ownership, and escalation procedures
• 16Manage vendor/platform evaluations and renewals in partnership with Procurement, Finance, Legal, Security, and business owners
• 17Translate technical risks and operational tradeoffs into clear recommendations for leaders and cross-functional stakeholders

Требования

• 01At least 8 years of experience in corporate IT, infrastructure, workplace technology, identity/access management, endpoint management, or enterprise SaaS administration
• 022+ years of people-management experience leading IT engineering, infrastructure, support, or workplace technology teams
• 03Strong hands-on or architectural depth with Okta/IAM, SSO, SAML/OIDC, SCIM, MFA, device trust, groups, policies, and SaaS provisioning
• 04Experience with endpoint management and compliance tooling such as Jamf, Iru, MDM platforms, Mac fleet management, device lifecycle, and hardware refresh planning
• 05Experience building scalable IT support operations, including escalation management, service metrics, runbooks, incident response, and customer-oriented employee support
• 06Ability to partner across Security, Compliance, People/HRIS, Workplace, Procurement, Finance, Legal, Engineering, Business Systems, and business leaders
• 07Practical automation experience using APIs, scripting, Okta Workflows, Workato, or similar tools to reduce manual operational work
• 08Sound judgment around access governance, least privilege, sensitive employee data, audit readiness, and production change control
• 09Experience administering or governing AI-enabled productivity tools and applying AI to improve IT operations responsibly
• 10Ability to evaluate vendors and guide build-vs-buy decisions with clear business, risk, cost, and operational tradeoffs
• 11Strong written and verbal communication skills with the ability to explain technical risk and operational decisions to non-technical stakeholders
• 12Prior experience in high-growth SaaS, distributed workforces, or complex enterprise technology environments preferred

Условия

• 01The estimated annual cash salary for this role is $159,500 - $199,500
• 02This position is also eligible for incentive stock options, subject to the terms of Lattice's applicable plans
• 03Medical insurance
• 04Dental insurance
• 05Vision insurance
• 06Life, AD&D, and Disability Insurance
• 07Emergency Weather Support
• 08Wellness Apps
• 09Paid Parental Leave
• 10Paid Time off inclusive of holidays and sick time
• 11Commuter & Parking Accounts
• 12Lunches in the Office
• 13Internet and Phone Stipend
• 14One time WFH Office Set-Up Stipend
• 15401(k) retirement plan
• 16Financial Planning
• 17Learning & Development