Greenlight Financial Technology18 дней назад
Customer Service Specialist
Full TimeBengaluru
Обязанности
- 01Review and process customer support tickets related to account issues, payments, and disputes
- 02Conduct account reviews, identity verification, and documentation checks
- 03Escalate complex or fraud related cases
- 04Log and update case details accurately in internal systems
- 05Investigate issues using internal tools and policy guideline
- 06Meet performance metrics like response time, resolution rate, and quality standards
- 07Provide feedback to improve processes and tools
- 08Effectively utilize software and internal tools to navigate customer accounts and solve issues
- 09Continuously engage in training and other learning opportunities to expand knowledge of the company, product and role
- 10Adhere to all company policies and procedures
Требования
- 01High School Diploma or equivalent
- 02Strong verbal and written English
- 03Ability to work independently and stay focused during repetitive tasks
- 04Exceptional customer service, active listening, and problem solving skills
- 05Ability to multi-task across systems and maintain composure under pressure
- 06Proficiency with software, ideally CRM software, and strong typing skills
- 07Experience in customer service and financial services is preferred
- 08Strong organizational, problem solving and time-management skills
- 09Responsible and able to self-manage
- 10Adaptable and accountable
- 11High attention to detail and accuracy
- 12Able to quickly learn about Greenlight’s products, services and policies
Условия
- 01Shift: 6:30 pm - 3:30 am local time (IST)
- 02This position will require overnights and weekends. The schedule may vary depending on business needs.
- 03Greenlight is telecommuter friendly and does not require an in-office presence throughout the week.