Manager, Data Center Operations

Навыки

Обязанности

• 01Own the daily operation, health, and availability of the OH5C data center
• 02Lead troubleshooting and repair of GPU compute hardware, including GPU trays, DIMMs, drives, cabling, and server nodes
• 03Drive rapid triage and repair while maintaining MTTR and uptime targets
• 04Coordinate RMAs and hardware support with OEM vendors, primarily SuperMicro
• 05Maintain spare-parts inventory and ensure critical hardware is available when needed
• 06Partner with Fleet Operations, SRE, networking, and infrastructure teams on escalations
• 07Lead, coach, and develop the on-site data center technician team
• 08Set clear expectations for safety, quality, responsiveness, and accountability
• 09Conduct regular one-on-ones, performance reviews, and development planning
• 10Support technician hiring, onboarding, training, and workforce planning
• 11Build a culture of technical precision, ownership, and continuous improvement
• 12Track and report site KPIs, including uptime, MTTR, SLA compliance, deployment velocity, and ticket aging
• 13Use operational data to identify recurring issues and improve reliability
• 14Maintain accurate break-fix workflows in Jira or a comparable ticketing system
• 15Provide clear operational updates, incident summaries, and corrective-action plans to senior leadership
• 16Serve as the primary on-site liaison with the colocation provider
• 17Hold facility partners accountable to SLAs related to power, cooling, security, and availability
• 18Maintain working knowledge of UPS systems, PDUs, generators, CRAC and CRAH systems, and supporting infrastructure
• 19Escalate and track facility issues through resolution
• 20Coordinate planned maintenance to minimize risk to production systems
• 21Maintain site runbooks, SOPs, emergency procedures, and hardware documentation
• 22Ensure work is completed in accordance with safety, security, and change-management standards
• 23Contribute to fleet-wide operating standards and knowledge sharing
• 24Maintain accurate asset, inventory, and configuration records

Требования

• 015+ years of data center operations leadership experience in a production environment
• 02Experience managing and developing technical teams
• 03Hands-on experience troubleshooting enterprise server hardware, including GPU nodes, DIMMs, drives, cabling, and rack-level infrastructure
• 04Strong familiarity with SuperMicro hardware, diagnostics, event logs, and RMA processes
• 05Experience working in colocation environments and managing provider SLAs
• 06Working knowledge of data center electrical and mechanical systems
• 07Experience with Jira, ServiceNow, or a similar ticketing platform
• 08Strong understanding of incident management, root-cause analysis, and operational risk
• 09Clear written and verbal communication skills, including the ability to present technical and operational information to senior leaders
• 10Ability to work on-site in Springfield, Ohio, and support critical incidents as needed

Условия

• 01Competitive compensation and equity
• 02Restricted Stock Units
• 03Paid time off, holidays, and leave programs
• 04Medical, dental, and vision insurance
• 05Employer HSA contributions
• 06Paid parental leave
• 07Life, short-term disability, and long-term disability insurance
• 08Professional development and tuition reimbursement
• 09Mental health and wellness
• 10Role is based on-site at Crusoe’s OH5C facility in Springfield, Ohio
• 11Periodic travel to other Crusoe sites may be required