Replit27 дней назад
Support Engineer I (NYC)
Полная занятостьУдалёнка
Обязанности
- 01Work directly with Replit customers via support tickets to solve technical product issues, identify bugs, and provide technical guidance while meeting ticket volume, quality, and resolution time targets
- 02Collaborate with the rest of the Support team in telling the story of our users to the rest of Replit
- 03Contribute to internal tooling, automation, and the Support team's Knowledge Base
- 04Support customer-facing communications for outages and incidents
- 05Swiftly report ongoing bugs for Engineering to triage and fix
Требования
- 011-2+ years of prior experience in software development or relevant technical support experience
- 02Experience with support tools and ticketing systems (e.g. Zendesk, Linear, Slack)
- 03Basic to intermediate debugging skills with JavaScript, Python, or similar languages
- 04Proven ability to work efficiently in fast-paced, high-volume support environments with strict productivity metrics
- 05Excellent written and verbal communication under time pressure — able to convey technical concepts clearly and calmly
- 06Proactively ask questions when encountered with the unknown
- 07An ownership-driven mindset and genuine empathy for customers building on Replit
Условия
- 01Full-time role
- 02In-office requirement in NYC office
- 03Competitive Salary & Equity
- 04401(k) Program with a 4% match (US Only)
- 05Health, Dental, Vision and Life Insurance
- 06Short Term and Long Term Disability
- 07Paid Parental, Medical, Caregiver Leave
- 08Flexible Time Off (FTO) + Holidays
- 09Commuter Benefits (In-Office Only)
- 10Monthly Wellness Stipend
- 11Autonomous Work Environment
- 12In Office Set-Up Reimbursement (In-Office Only)
- 13Quarterly Team Gatherings
- 14In Office Amenities (In-Office Only)