Airtable11 дней назад
Program Manager, Community (Contract)
Remote - US
Обязанности
- 01Scale Airtable Builder Crews (User Groups) program expansion from virtual to in-person experiences
- 02Recruit, onboard, and support Builder Crew leaders
- 03Develop playbooks, templates, and operational processes for local events
- 04Partner with internal teams on event promotion, measurement, and follow-up
- 05Create scalable systems enabling community leaders to independently run programs
- 06Identify opportunities to launch new regional, industry, or persona-based Builder Crews
- 07Support engagement initiatives across Airtable Community and social channels
- 08Expand Airtable's presence and participation on Reddit and other community platforms
- 09Identify and amplify customer success stories, best practices, and AI use cases
- 10Develop campaigns and programs encouraging participation, knowledge sharing, and advocacy
- 11Monitor community health metrics and recommend improvements
- 12Manage program operations, documentation, reporting, and workflows
- 13Maintain community systems, tools, dashboards, and processes
- 14Support program launches, communications, and cross-functional initiatives
- 15Identify opportunities to automate manual work and improve operational efficiency
- 16Create scalable frameworks enabling Community team growth without complexity
Требования
- 013–7+ years of experience in community management, customer programs, customer education, operations, or related fields
- 02Demonstrated experience building and scaling community programs such as user groups, ambassador programs, advocacy initiatives, or community-led events
- 03AI-native operator mindset and proven track record of using AI to plan, create, analyze, automate, and execute work
- 04Strong program management and operational skills including ability to manage multiple initiatives simultaneously
- 05Ability to build scalable processes and drive projects from concept through execution
- 06Strong written communication and community engagement skills
- 07Ability to create experiences that foster participation, learning, and customer advocacy
- 08Comfortable working cross-functionally with Product, Marketing, Customer Success, Education, and other stakeholders
- 09Analytical and data-driven with experience measuring program performance and using insights to guide decisions
Условия
- 01Duration: 12-month contract
- 02Start Date: ASAP
- 03Work Schedule: 40 hr/week
- 04Location: Remote
- 05Flexible schedule for international events support