Airtable10 дней назад
Director, AI Transformation & Customer Success
Remote - US
Обязанности
- 01Lead and scale a high‑performing High Touch Customer Success team by recruiting, developing, and managing world‑class CSMs, establishing operating rhythms, performance standards, career paths, and fostering a culture of customer obsession, accountability, technical curiosity, and business impact.
- 02Drive customer transformation by defining and operationalizing Airtable’s enterprise transformation methodology, guiding customers through AI adoption, workflow modernization, governance design, and operating model evolution, partnering with executives to align initiatives with strategic objectives, and helping build sustainable adoption programs, Centers of Excellence, and scalable deployment models.
- 03Deliver business outcomes by owning key metrics such as retention, adoption, expansion influence, customer health, and value realization, ensuring measurable results, identifying risks early, driving proactive mitigation, and collaborating with Renewals, Support, Professional Services, Product, and Sales for a seamless customer experience.
- 04Shape Airtable’s customer success strategy by evolving the CS role for AI‑enabled enterprises, developing repeatable playbooks for executive engagement, AI transformation, and customer maturity progression, partnering with Product and Engineering to feed customer insights into roadmap prioritization, and representing the voice of the customer at the executive level.
Требования
- 01Strategic, customer‑obsessed leader with 12+ years driving transformation, change, and organizational adoption, or leading customer success and post‑sales in complex, high‑growth environments.
- 02Experience building and leading large teams serving a wide range of customers and stakeholders, ideally across multiple regions and cultures.
- 03AI adopter and champion who knows where to embed AI and automation to drive efficiency and can guide customers through their own AI journeys.
- 04Skilled at building and developing teams that act as strategic advisors and technically capable partners, guiding transformational journeys for the business and its customers.
- 05Data‑driven with strong operational rigor and systems thinking to scale processes and measure success by customer outcomes.
- 06Comfortable engaging senior leaders internally and externally, acting as a trusted advisor and advocate for customer needs.
- 07Magnetic leader who attracts, develops, and retains top talent while fostering a culture of excellence, curiosity, and collaboration.
Условия
- 01Compensation varies based on work location, relevant skills, and experience.
- 02Total compensation package includes benefits, restricted stock units, and possible incentive compensation.
- 03On‑target earnings range for the role in the San Francisco Bay Area, Seattle, Los Angeles, and New York is $248,000 (plus variable).
- 04Remote‑eligible position (#LI‑Remote).