Okta09.05.2026

Success Insights Manager

Toronto

Обязанности

01Automate the creation of presentation decks and other insights via a deck automation tool, prioritizing the use of AI prompting models to generate proactive and personalized customer narratives
02Drive the strategic shift from traditional rule-based logic to scalable, generative AI workflows for producing tailored content that maximizes customer value
03Collaborate closely with post-sales customer-facing teams to understand the needs and challenges of our enterprise customers
04Translate customer and product insights into effective and persuasive deck content that addresses their pain points and highlights Okta's solutions
05Design solutions that scale to accommodate a diverse range of enterprise customer profiles
06Regularly update and refine decks based on product usage data, ensuring they remain aligned with the latest features and capabilities of Okta and drive strong product adoption and retention
07Creatively leverage AI techniques to analyze product usage data and program performance, identifying patterns in what is working and what is not working at scale
08Develop methodologies to quantify and represent the business impact related to retention and adoption goals through AI-driven automation programs
09Work closely with cross-functional teams, including Product Management, Marketing, Data, and Customer Success, to gather insights and feedback for continuous improvement
10Actively participate in collaborative sessions to align deck content with overarching business goals

01Proven ability to use data to build insight
02Must possess the mindset to transition program design from traditional if/then decision trees to effective AI prompting and LLM workflows
03Continuously test, measure, analyze, and recommend optimizations for existing programs and new opportunities
04Possess expertise in data strategy, analysis, and management related to customer marketing, growth marketing, and demand generation skill sets
05Strong understanding of enterprise customer needs and the ability to translate those needs into compelling deck content
06Ability to leverage an effective track record of success to positively influence program execution across teams
07Display effective communication and team collaboration skills
08Demonstrate excellent communication skills (presentation, verbal and written)
09Prior experience managing digital success programs, as a growth product manager/marketer, or automating insights
10Experience in building enterprise SaaS adoption programs is desired